Service Delivery Manager

4 weeks ago

Shellharbour, Australia PeopleIn Full time

Full time permanent role with ongoing professional development
- Join a well established team that is dedicated to excellence
- Work locally in the amazing Illawarra region

Edmen Community Staffing Solutions is a market leader in the Disability, Youth and Aged Care Services sector. Edmen has been successfully operating for over 19 years and grown remarkably to become one of the largest providers of staff within the community service sector in Australia.

**About the role**
This dynamic and fast paced role will require you to have direct day to day oversight with a well-established customer service team along with maintaining several internal and external stake holder relationships. Your previous background as a leader in the youth sector combined with your drive to succeed and helping others will enable you to succeed in this role.

This is a unique opportunity to work within a team of passionate Service Delivery Managers, who continuously support each other and demonstrate a genuine, positive team culture.

Your responsibilities will include:

- Ensure superior care is provided to all clients and disability support workforce
- Provide leadership and support to your team of Service Coordinators
- Continuously review team activity to maximise opportunities
- Work closely with the Recruitment Team Lead
- Manage servicing of clients to ensure a high level of client satisfaction and retention
- Attend regular site visits to ensure safety standards are met
- Provide after hours client service support

**About you**
To be successful in this role you will preferably have experience working in a leadership role within the youth sector and have a proven experience working in a fast-paced position, be highly motivated, and passionate about supporting others and ensuring the best possible outcomes.

You will possess the following:

- Strong interpersonal skills and ability to build effective working relationships
- Previous experience working in a leadership role within the youth sector
- The ability to work within a collaborative team environment
- Hardworking with a strong work ethic
- A positive ‘can-do’ attitude
- Highly developed written and verbal communication skills
- Intermediate computer skills in the MS Office Suite
- Highly organised with the ability to multi task

**What we offer**
- The chance to develop your experience in a national organisation
- A supportive team based culture
- Career progression and professional development
- Exposure to the growing Community Services Sector
- A Wollongong based role - no need to travel to Sydney
- Competitive salary plus superannuation

This is a full time position working Monday to Friday, 8:00am to 5:00pm with a requirement to provide after hours support to your portfolio of clients. There is also a requirement to travel interstate at various times throughout the year.

If you have would like to be a part of this amazing organisation and you have the drive and determination to deliver, we want to hear from you

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