Contact Centre Agent

2 weeks ago


Brisbane, Australia Employactive Full time

**Responsibilities**
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

**Requirements and skills**
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree

**Salary**: $20.00 - $30.00 per year

**Benefits**:

- Employee mentoring program

Schedule:

- Flexible hours
- Shift work

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Brisbane, QLD: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)



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