Technical Account Manager

4 weeks ago

Bentley, Australia First Focus Full time

First Focus is Australia's **best **mid-market Managed Service Provider, bar none (check it out We just got named the best MSP in Aus for the 6th year running at CloudTango dot com). We are **growing **fast and now have almost 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to **win **new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic **culture**, clear **vision** and strong **leadership**. We only hire the best people and are a looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Technical Account Manager in Australia to join our Bentley based team. Why would such a talented individual consider coming to First Focus? What makes First Focus better than where you are today?
- No non-technical sales/account management people Work with people who actually get tech, from L1 to CEO.
- We understand the value you deliver, and we will give you the support to get the job done
- We understand that the managing the relationship is just the start. Our whole delivery chain are onboard to deliver an exceptional experience for your clients.
- We find and retain the best. Best Service Desk, best Project Engineers, best team

**Role***:
TAMs at First Focus combine their deep **technical** skills and experience in systems administration with a desire to provide genuine customer service and advice and account management. It's a perfect role for anyone looking for variety, challenges and career progression as you'll be taking responsibility for the solutions First Focus is delivering to multiple end customers.

Our Technical Account managers work together with our service desk, field techs and engineering teams so there's no shortage of technical backing when you need it. To be a fit for this role, you will have deep technical knowledge, coupled with a passion for people and customer service. If you are already a TAM, an Engineer or a senior Service Desk professional with MSP experience, this could be your next big thing

**Requirements**:
If you at the top of your game in a MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are **non-negotiables**:

- You must have history and demonstrable competence delivering outstanding support and advice within another **MSP**, MSSP, integrator or other service providing **IT business**:

- You must be able to demonstrate success **managing the relationship** with small to mid scale clients across a range of industries and market verticals
- Your **values **must resonate with ours. Our values can be found on the First Focus website on the About Us page
- You must have a driving passion for helping people understand and use technology within their business.

**Benefits**

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

- Competitive package, 100% salary, 0% commission
- All employees have free access to Uprise, including 1:1 **coaching **sessions from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
- ‘**Never Stop Growing**’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal training sessions and library
- Opportunities for personal and professional development with our FastTrack **mentor **program
- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
- Option of a **Tesla **company car as part of your ongoing employment package (conditions apply)
- $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
- Complimentary membership with Women in Technology (WiT)
- Regular social events and a great team culture

  • Technical Consultant

    3 weeks ago

    Bentley, Australia First Focus Full time

    First Focus is Australia's **best **mid-market Managed Service Provider, bar none. We are **growing **fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to **win **new clients and evolve our solutions. We...

  • Technical Support Officer

    4 weeks ago

    Bentley, Australia Horizon Power Full time

    **Technical Support Officer** - Based in Bentley, Permanent role, regional travel as required. - Be part of a business delivering real positive change. - WFH options, health and wellbeing programs. **What is your new role about?** We are searching for an eager Technical Support Officer to assist in ensuring sound technical solutions are developed and...

  • Technical Support Officer

    6 days ago

    Bentley, Western Australia Horizon Power Full time

    Technical Support Officer Based in Bentley, Permanent role, regional travel as required. Be part of a business delivering real positive change. WFH options, health and wellbeing programs.What is your new role about?We are searching for an eager Technical Support Officer to assist in ensuring sound technical solutions are developed and implemented by our...

  • Technical Service Specialist

    4 weeks ago

    Bentley, Australia ChampionX Full time

    Job Overview: This versatile role provides laboratory and onsite technical support in alignment to contract requirements for ChampionX customers. Key requirement is the ability to work independently as required to assist in problem solving technical challenges (i.e. scopes, test work and reporting). Main Responsibilities: - Management and development of...

  • Technical Service Specialist

    13 hours ago

    Bentley, Australia ChampionX Full time

    Job Overview: This versatile role provides laboratory and onsite technical support in alignment to contract requirements for ChampionX customers. Key requirement is the ability to work independently as required to assist in problem solving technical challenges (i.e. scopes, test work and reporting). Main Responsibilities: - Management and development of...

  • Administration - Accounts/office Manager

    2 weeks ago

    Bentley, Australia Nesstrans Logistics (WA) Pty Ltd Full time

    Female or Male person experienced in all office duties. MYOB accounts system experience of 2+ years is ESSENTIAL. Previous experience in transport or similar environment is an advantage but not essential. Any relevant tickets also an advantage but not essential. Must be well presented and have with own transport. Good communication skills are imperative....

  • Mechatronics Technical Officer

    3 weeks ago

    Bentley, Australia IPA Personnel Services Full time

    **MECHATRONIC TECHNICAL OFFICER** **WHAT YOU WILL LOVE ABOUT THIS ROLE** - You will be using all your skills to facilitate the learning and development of students within a mechantronics speciality - Get paid weekly - 17% Superannuation - Flexi time - Onsite Art gallery, Gym, Childcare, Medical Centre, Supermarket - Work in a World Class Tertiary...

  • Technical Service Specialist

    4 weeks ago

    Bentley, Australia ChampionX Full time

    ChampionX has an immediate need for an Technical Service Specialist located in Australia. This is your opportunity to join a growing company offering a competitive base salary and benefits. What’s in it For You: ·Career growth ·Benefits and Rewards What You will do: Management and development of long-standing client relationships, with...

  • Technical Service Specialist

    3 weeks ago

    Bentley, Australia ChampionX Full time

    ChampionX has an immediate need for an Technical Service Specialist located in Australia. This is your opportunity to join a growing company offering a competitive base salary and benefits. What’s in it For You: ·Career growth ·Benefits and Rewards What You will do: Management and development of long-standing client relationships, with...

  • Accounts Receivable Officer

    4 weeks ago

    Bentley, Australia Embodied Full time

    This company is highly respected in their industry as being innovative, extremely commercial, ethical and forward thinking in their approach to business as they continue to dominate their sector nationally. They are now seeking the expertise of an experienced Accounts Receivable Officer who enjoys multi tasking and building strong relationships with...

  • Accounts Receivable Officer

    5 days ago

    Bentley, Western Australia Embodied Full time

    This company is highly respected in their industry as being innovative, extremely commercial, ethical and forward thinking in their approach to business as they continue to dominate their sector nationally.They are now seeking the expertise of an experienced Accounts Receivable Officer who enjoys multi tasking and building strong relationships with...

  • Key Accounts Executive

    4 weeks ago

    Bentley, Australia Bega Cheese Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us! - Bega Group Story - Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Masters Iced Coffee on the go or a...

  • Key Accounts Executive

    1 day ago

    Bentley, Australia Bega Cheese Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us! - Bega Group Story - Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Masters Iced Coffee on the go or a...

  • Key Accounts Executive

    6 days ago

    Bentley, Western Australia Bega Cheese Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us Bega Group Story Bega Group is home to many trusted and iconic food and beverage brands. Whether it's VEGEMITE on toast, a Masters Iced Coffee on the go or a Zooper...

  • District Manager

    4 weeks ago

    Bentley, Australia ChampionX Full time

    The main duties / responsibilities of this role include, but are not limited to; Accountable for making sure all personnel within District understand and comply with all safety policies and procedures Overall responsible to deliver ChampionX annual targets for business revenue, profit and working capital for the District Accountable for managing and...

  • District Manager

    3 weeks ago

    Bentley, Australia ChampionX Full time

    The main duties / responsibilities of this role include, but are not limited to; Accountable for making sure all personnel within District understand and comply with all safety policies and procedures Overall responsible to deliver ChampionX annual targets for business revenue, profit and working capital for the District Accountable for managing and...

  • Mechatronic Technical Officer

    3 weeks ago

    Bentley, Australia IPA Personnel Services Full time

    **WHAT YOU WILL LOVE ABOUT THIS ROLE** - You will be using all your skills to facilitate the learning and development of students within a mechantronics speciality - Get paid weekly - 17% Superannuation - Flexi time - Onsite Art gallery, Gym, Childcare, Medical Centre, Supermarket - Work in a World Class Tertiary Campus **ESSENTIAL SKILLS** - Bachelor’s...

  • Mechatronic Technical Officer

    6 days ago

    Bentley, Western Australia IPA Personnel Services Full time

    WHAT YOU WILL LOVE ABOUT THIS ROLE You will be using all your skills to facilitate the learning and development of students within a mechantronics speciality Get paid weekly 17% Superannuation Flexi time Onsite Art gallery, Gym, Childcare, Medical Centre, Supermarket Work in a World Class Tertiary CampusESSENTIAL SKILLS Bachelor's Degree in Electronics or...

  • Production Manager

    2 weeks ago

    Bentley, Australia Motium Full time

    **About the Role** We are looking for a highly motivated and organised Production Manager to help grow and develop Motium’s Production Team. You will be reporting directly to our Operations Manager who will provide you technical guidance and leadership. You will also have access to Motium’s founder and Co-CEO for technical mentoring and personal...

  • Sales & Estimating Manager

    1 week ago

    Bentley, Australia Star Metal Full time

    Star Metal designs, manufactures and installs custom metal fabrication projects in commercial and residential construction, as well as mining and resources. - We have delivered significant architectural metalwork projects in the commercial construction sector to tier 1 & 2 builders, - We are the largest, long standing, and respected balustrade business in...