Casual Concierge

3 days ago

Adelaide CBD, Australia Hub Australia Full time

Monday-Friday shifts with no weekend work
- Be apart of a tight knit, collaborative team
- Work for a certified Great Place to Work organisation

**Casual Concierge - Adelaide**

**About Hub Australia**:
***
Founded in 2011, Hub is widely considered the market leading premium workspace as a service platform in Australia and is renowned for its customer service. We deliver hospitality driven solutions that create workspace experiences that people love.

Hub manages premium flexible workspace, business lounges, concierge, building activation and other amenities across locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. Hub has been listed as one of Australia's best employers by Great Place To Work for the last 3 years running and it's our commitment to creating a thriving culture for our Hub team that in turn makes it possible to in turn do the same for our customers' workplaces. Hub is a certified BCorp and carbon neutral organisation. All locations we operate are also certified carbon neutral and WELL Health and Safety accredited.

Our 3-year strategy is to create Australia’s best workspace-as-a-service platform for businesses and their teams to love where they work.

**The purpose of the role**

As a Casual Concierge, you will support our Clubhouse team in creating a smooth and memorable experience for our members in a variety of different areas. From welcoming guests to responding to concerns, you will assist by connecting our members with our services. You will also assist with ensuring the Clubhouse is maintained in pristine condition at all times for our members.

**Responsibilities by function**

**_Assisting at the Welcome Desk_**
- Provide assistance to the Clubhouse team with member administration
- Ensure Hub members and guests are welcomed to the Clubhouse in a courteous manner and are able to find their way, following sign-in and etiquette procedures
- Ensuring the welcome area and welcome desk is a clean, presentable, free of clutter and friendly, approachable environment
- Follow check-in and check-out procedure for guests of members
- Assisting members with queries they may have, connecting them with the appropriate person on the Hub team
- Supporting the Community & Operations Lead with events in the space, including wine-down

**_Space tasks_**
- Assist with keeping the Clubhouse looking beautiful and clean through regular space checks
- Alerting the appropriate teams for maintenance requests
- Reset the space in the mornings and/or afternoons to ensure everything is tidy, clean and orderly by following our space checklist
- Work with and assist the Space Lead in completing projects around the space for an improved guest experience

**We require our Casual Concierge to be flexible and embody the Hub values of Collaborative, Adaptable, Resourceful, Accountable & Beyond Profit.**

**Ideal experience**
- Experience in a fast-paced customer service environment, front desk experience in high-end hotels well regarded
- The ability to build rapport with our members
- A genuine passion for managing client relationships and the ability to analyse, develop and cultivate new business with existing members
- Presentation skills - you will be required to speak to our member community often
- The ability to juggle competing priorities whilst remaining solutions-focused
- Highly organised with excellent attention to detail and a can do attitude
- That said, if your experience varies from what we’ve listed yet you still believe you hold the necessary skills - we would love to hear from you._

**What you’ll be rewarded with**
- Being a key member of an energetic, dynamic, and fun team who stands for more than their bottom line
- Working among the best organisations in Australia as a certified Great Place to Work
- Being part of a B Corp and certified carbon neutral company with a vision and plan to use Hub Australia as a force for social and environmental good, and to make a difference in the world
- Opportunities for consideration for full-time roles in the future as we grow.

**_All this while working in one of Australia’s most beautiful workspaces_

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