Customer Banking Specialist-wallsend, Nsw

4 weeks ago

Newcastle, Australia Commonwealth Bank Full time

You are passionate about helping customers turn their financial dreams into reality
- We are a customer and community focused network of branch colleagues
- Together we can create brilliant customer experiences that matter

**Roster 24 hours per week**:

- Monday: 10:00am-3:00pm
- Tuesday: 10:00am-3:00pm
- Wednesday: 10:00am-2:00pm
- Thursday: 12:00pm-5:00pm
- Friday:10:00am-3:00pm

**See yourself in our team**

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

**Do work that matters**

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

**More specifically you will**:

- Build a personal connection with customers through meaningful conversations
- Work with customers to help them use our in-branch technology and digital banking options
- Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
- Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
- Engage with customers by participating in community events and fundraising activities
- Look out for the safety and wellbeing of your team
- Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

**We’re interested in hearing from people who**
- Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
- Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
- Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 18/05/2023

  • Teacher English

    4 weeks ago

    Newcastle, Australia NSW Government -Teaching Service Full time

    **Position Information**: West Wallsend High School is a proudly comprehensive 7-12 community-focused school, which supports and encourages students to achieve their full potential in an inclusive and caring environment based on the core values of respect, responsibility and excellence. The school is located on the land of the Pambalong of Awabakal Country...

  • Head Teacher Administration

    2 weeks ago

    Newcastle, Australia NSW Government -Teaching Service Full time

    **Position Information**: West Wallsend High School is a proudly comprehensive 7-12 community-focused school, which supports and encourages students to achieve their full potential in an inclusive and caring environment based on the core values of respect, responsibility and excellence. The school is located on the land of the Pambalong of Awabakal Country...

  • W Sso

    7 days ago

    Newcastle, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Customer Care Specialist

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Care SpecialistJoin the Service NSW team of talented, passionate peopleCustomer Care SpecialistTalent PoolFull-time 35 hours per weekLocation Contact Centres -Newcastle, Maitland, Gosford, Lithgow, ParramattaSNSW Grade 5Renumeration - Package includes salary starting at $81,475 base plus superannuation and annual leave loadingAbout Service...

  • Customer Concierge Operator/digital Service

    1 week ago

    Newcastle, Australia NSW Government -Service NSW Full time

    **Customer Concierge Operator** **Digital Service Representative** **Newcastle and Maitland Contact Centre | Service Centres **Toronto, Warners Bay, Wallsend, Newcastle, Cessnock, Maitland, Raymond Terrace, Nelson Bay** *** **Customer Concierge Operator - **SNSW Clerk Grade 2 - starting annual salary $58,346 **Digital Service Representative - **SNSW...

  • Transaction Banking Specialist, Hunter

    2 weeks ago

    Newcastle, New South Wales, Australia eFinancialCareers Ltd. Full time

    Transaction Banking Specialist, Hunter & Central Coast NSW Transaction Banking Specialist, Hunter & Central Coast NSW Commonwealth Bank of Australia Newcastle, Australia Transaction Banking Specialist, Hunter & Central Coast NSW Commonwealth Bank of Australia Newcastle, Australia Posted 3 days ago Permanent Competitive Transaction Banking Specialist,...

  • Customer Concierge Operator/digital Service

    3 weeks ago

    Newcastle, New South Wales, Australia NSW Government -Service NSW Full time

    Customer Concierge OperatorDigital Service RepresentativeNewcastle and Maitland Contact Centre | Service Centres Toronto, Warners Bay, Wallsend, Newcastle, Cessnock, Maitland, Raymond Terrace, Nelson Bay*****Customer Concierge Operator - SNSW Clerk Grade - starting annual salary $58,346Digital Service Representative - SNSW Clerk Grade 2/- starting annual...

  • Customer Care Specialist

    4 weeks ago

    Newcastle, Australia NSW Government -Service NSW Full time

    **Customer Care Specialist** **Salary: SNSW Grade 5 ($84,734 - $89,050 pro rata plus employer's contribution to superannuation and annual leave loading)** **Location: Armidale Service Centre** **Employment Status: Part-time ongoing opportunity** We are currently recruiting for the position of Customer Care Specialist at our Armidale Service...

  • Transaction Banking Specialist, Hunter

    3 weeks ago

    Newcastle, Australia Commonwealth Bank of Australia Full time

    Transaction Banking Specialist, Hunter & Central Coast NSW **Transaction Banking Specialist, Hunter & Central Coast NSW** - You thrive on delivering exceptional solutions and insights - We are specialists in Transaction Banking - Together we will drive sustainable success for our Regional and Agribusiness clients. **See yourself as part of our team** This...

  • Teacher Languages

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -Teaching Service Full time

    Position Information:West Wallsend High School is a proudly comprehensive 7-12 community-focused school, which supports and encourages students to achieve their full potential in an inclusive and caring environment based on the core values of respect, responsibility and excellence. The school is located on the land of the Pambalong of Awabakal Country on the...

  • Dietitian - Sustaining Nsw Families

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -Hunter New England Local Health District Full time

    Employment Type:Permanent Part TimePosition Classification:Dietitian Level 3Remuneration: $ $56.54 Per Hour + 11% Super + Salary PackagingHours Per Week: 16Requisition ID: REQ448024Applications Close: Monday, 4th December 2023DietitianSustaining NSW FamiliesWallsend Campus/Raymond Terrace_The successful applicant/s may work across both sites on different...

  • Senior Business Banking Manager

    2 weeks ago

    Newcastle, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    Senior Business Banking Manager (Health), Newcastle NSW, Senior Business Banking Manager (Health), Newcastle NSW, Req ID: Department: Broker & Origination NSW/ACT Division: Australia Commercial Location: Newcastle About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and...

  • Transaction Banking Specialist, Hunter

    2 weeks ago

    Newcastle, New South Wales, Australia Commonwealth Bank Full time

    Transaction Banking Specialist, Hunter & Central Coast NSW You thrive on delivering exceptional solutions and insights We are specialists in Transaction Banking Together we will drive sustainable success for our Regional and Agribusiness clients.See yourself as part of our teamThis role will see you supporting the Hunter and Central Coast region as their...

  • Transaction Banking Specialist, Hunter

    2 weeks ago

    Newcastle, New South Wales, Australia CommBank Full time

    Transaction Banking Specialist, Hunter & Central Coast NSWYou thrive on delivering exceptional solutions and insightsWe are specialists in Transaction Banking Together we will drive sustainable success for our Regional and Agribusiness clients.See yourself as part of our teamThis role will see you supporting the Hunter and Central Coast region as their...

  • Assistant Store Manager

    4 weeks ago

    Newcastle, Australia MBC Recruitment Full time

    Great career opportunities and succession planning - $57,000 per annum - Comprehensive training and development **Position**: Assistant Store Manager **Start**: ASAP **Duration**: Permanent Full-Time **Salary**: $57,000 per annum + superannuation and incentives **Location**: Wallsend, NSW **Overview** Our Client is one of Australia's leading retail...

  • Rdas Data Collection Agent

    2 weeks ago

    Newcastle, Australia CROSSMARK Full time

    We are currently searching for a motivated and enthusiastic person to join our dedicated national team, collecting data within the grocery industry. - Casual role working approx 10hours per week with opportunity to flex up! - Flexible and autonomous role with plenty of support from a national team - Opportunity to represent Australia's largest retail data...

  • Head Teacher Human Society and Its Environment

    3 weeks ago

    Newcastle, Australia NSW Government -Teaching Service Full time

    **Position Information**: West Wallsend High School is a proudly comprehensive 7-12 community-focused school, which supports and encourages students to achieve their full potential in an inclusive and caring environment based on the core values of respect, responsibility and excellence. The school is located on the land of the Pambalong of Awabakal Country...

  • Transaction Banking Specialist, Hunter

    4 weeks ago

    Newcastle, Australia Commonwealth Bank Full time

    **Transaction Banking Specialist, Hunter & Central Coast NSW** - You thrive on delivering exceptional solutions and insights - We are specialists in Transaction Banking - Together we will drive sustainable success for our Regional and Agribusiness clients. **See yourself as part of our team** This role will see you supporting the Hunter and Central Coast...

  • Customer Multi-channel Specialist

    4 weeks ago

    Newcastle, Australia NSW Trains Full time

    Organisation/Entity: NSW Trains- Job Category: Administration & Office Support- Job Location: Newcastle, NSW, AU, 2302- Job Ref No: 84725- Employment Type: Fixed Term Full-Time- Salary Range: $114868.0-$132498.0**About us** NSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide...

  • Head Teacher Technological and Applied Studies

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -Teaching Service Full time

    Position Information:Callaghan College is a multi-campus college in Newcastle NSW, on the lands of the Awabakal people. Wallsend Campus (Years 7-10), Waratah Campus (Years 7-10) and Jesmond Senior Campus (Years are united as we collaborate to empower all learners from our diverse community.Callaghan College Wallsend Campus is a large 7-10 school with a...