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Claims Advocate

1 month ago

Brisbane, Australia RSL Queensland Full time

**10th February, 2023**:
**Building Bright Futures**

We’re not who you think we are.

Our focus on building a brighter future for Australia’s veterans is as strong as ever, and we’re doing it in amazing and innovative ways From evidence-based interventions that make a real difference to veterans’ quality of life, to a best-in-breed tech platform that supports and enables veterans through membership, service delivery, and our Sub Branch network.

With Australia’s most successful prize home lottery backing us, you’ll have access to the best technology, skilled co-workers and interesting projects that will allow you the opportunity to grow your career with us.

**About the role**
Our Service Delivery Team are on the front line, making a profound difference in the lives of others by supporting the needs of our ex-service personnel and their families.

We have a permanent full-time position that will be based in Rockhampton.

**About You**
This highly customer-focused role enables our customers to get the best possible outcome for their compensation needs, and we do this with patience, kindness and empathy. You will also need demonstrated complex problem-solving abilities and strong attention to detail and accuracy. We also look for:

- People who have a proven customer service focus - always putting Veterans and their families first
- Strong emotional intelligence when dealing with sensitive information and cases
- A team member who will uphold our values and complement our culture and way of working
- Strong ability to navigate new systems and Microsoft programs, to operate effectively in an online environment, including guiding and mentoring our customers to do the same
- A defence background, whilst great, isn’t necessary to perform this role well. But an understanding of the defence community and its unique challenges is appreciated

**Benefits**:

- Additional 3 days gifted leave at Christmas
- Regular health and wellbeing events
- Access to our benefits hub where you can access amazing discounts with major retailers
- Free parking
- Paid professional career development
- Bespoke leadership training programs
- Monthly employee awards and recognition
- Paid Parental Leave
- World class IT, Technology and Systems

**_truly_

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