![Bryco Consulting](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
3 weeks ago
**Contract Type**:
- Full Time
- **Location**:
- Campbellfield - Victoria
- **Classification**:
- Call Centre & Customer Service
- **Salary**:
- $65,000.00 - $70,000.00 Annual plus super (pending experience)
- **Contact Name**:
- Lauren Toledo
- **Contact Phone**:
- 03 9088 2279
- **Date Published**:
- 19-Apr-2024
- **Benefits**
- Supportive team culture
- Career advancement opportunities
- Attractive hours and break times
- Free onsite parking
**The Company**
A global business specialising in manufacturing and distribution with a network throughout Australia and New Zealand, this well-established organisation offers an exclusive opportunity for an experienced Customer Service Representative to join an established team of professionals and to contribute by providing excellent customer care through effective communication.
**The Position**
Reporting to the Customer Support Supervisor, your duties will include:
- Process orders within agreed and set organisational timeframes using an ERP system
- Build and maintain strong knowledge of company products
- Provide updates to customers regarding lead times, ETAs and stock enquiries
- Meet and exceed set key performance indicators as required
- Liaise heavily with the internal departments for updates and acquired information
- Identify potential sales prospects and direct to account managers
The successful applicant will have proven customer service experience from manufacturing or the distribution industry and must display the following:
- Previous experience using an ERP system
- Professional phone manner and communication skills
- An understanding of an end to end customer service position
- Experience within a similar industry and/or environment
- Technical awareness and knowledge of new products
- Good problem-solving skills and techniques
- Strong use of initiative, with a can do attitude
Please alternatively contact Lauren Toledo on 03 9088 2279 for a confidential discussion.
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