Junior Account Manager

3 weeks ago

Melbourne, Australia Telstra Full time

Employment Type

Permanent

Closing Date

25 July 2023 11:59pm

Job Title

Junior Account Manager

Job Summary

As an Account Manager, you nurture the relationships we have built with our clients, supporting them to partner with Telstra to unlock their business and technology challenges. You thrive of growing these relationships and identifying new ways for Telstra to address their strategic needs. Your ability to listen to and deeply understand our customers, combined with your understanding of Telstra’s products and services, sees you deliver exceptional sales moments with our clients. In doing so you contribute to high-value, high-profit sales solutions that directly contribute to Telstra’s growth.

**Job Description**:
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises wellbeing and choice.

Here’s what you can expect from us
- Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.
- There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.
- Pay for performance. We recognise outstanding contributions through our generous incentive programs.
- Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
- Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits toward degrees and Master's programs.
- Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
- Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.

Make a Difference

As an Account Manager, you nurture the relationships we have built with our clients, supporting them to partner with Telstra to unlock their business and technology challenges. You thrive of

growing these relationships and identifying new ways for Telstra to address their strategic needs. Your ability to listen to and deeply understand our customers, combined with your understanding of Telstra’s products and services, sees you deliver exceptional sales moments with our clients. In doing so you contribute to high-value, high-profit sales solutions that directly

contribute to Telstra’s growth.

Key Responsibilities
- Contribute to the development and maintenance of assigned account/portfolio plans, including developing and leading the account strategy in order to support the retention and growth of customer portfolios.
- Take accountability for manging customer relationships, responding to queries and complaints, escalating issues and risks to more experience team members as required, to ensure timely resolution and mediation.
- Authentically collaborate with peers, team members and key stakeholders across Telstra (e.g. Business Development Managers) to identify and qualify leads in order to effectively manage the opportunity pipeline for a defined portfolio.
- Support the development of regular reporting to monitor portfolio performance against defined financial and customer targets (revenue, profitability, NPS).
- Actively contribute to customer initiatives (e.g. account planning sessions, campaign designs) that support the achievement of strategic business opportunities at Telstra and that have a significant degree of impact on portfolio retention and growth.

About you

To be successful in the role, you'll bring skills and experience in:

- Collaboration
- Commercial Acumen
- Communication - written and verbal
- End to End Sales
- Microsoft Excel
- Growth Mindset
- Listening
- Negotiation
- Organisation
- Microsoft PowerPoint
- Problem Solving
- Relationship Management
- Stakeholder Management
- Microsoft Word

If you are passionate to succeed as part of an agile and experienced team, we welcome you to applyRecruitment Start Date: 27/06/2023

Recruitment End Date: 25/07/2023

Remuneration Range: 80,800 - 121,200 AUD

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