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Contact Centre Operator
3 weeks ago
$60 p/h + Super
- 11 month contract
- Blacktown + WFH
**Contact Centre Operator | 11 month contract | $66.30 p/h Incl. Super**
- $60 p/h + Super
- 11 month contract
- Blacktown + WFH
**About the Company**
This NSW Government agency uses data and behavioural insights to drive improvements with government and provide services to NSW. We are looking for someone to start ASAP on a 11 month contract paying up to $60 p/h + Super located in Blacktown with flexible work arrangements.
***
**About the team**
The Team you are joining is a high functioning and performing team amongst a leading NSW Government agency. A team of like-minded individuals who thrive to deliver outstanding work to help residents of NSW.
***
**About the Role**
We are currently seeking to appoint a Contact Centre Operator with a leading NSW Government agency. This role requires you to manage, triage and assign callouts for NSW government agencies and ensure works are assigned and captured correctly.
**_Key accountabilities include:_**
- Answer call from Stakeholders and communicate with Regional Offices
- Work with simple scripting to ensure accurate logging of callouts
- Ascertain Insurance requirements and details and analyse works and work with SSU to assign static guards as required
- Report on trends, emergency events and analyse data
- Review stakeholder requests and ensure effective triage
- Manage and maintain the shared inbox
**About You**
- Basic understanding of Asset Management
- Basic level computer and telephony skills
- Microsoft software suite experience
- Insurance or call centre experience
- Excellent written and verbal skills
**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support
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