Regulatory Service Officer

4 weeks ago


Wollongong, Australia NSW Government -Department of Customer Service Full time

**Regulatory Services Officer - SafeWork NSW**

Sensational opportunity for a driven, customer focused administrator to support the Wollongong offices
- ** Grade**: Clerk Grade 3/4
- ** Salary range**: $75,992 - $83,211 + superannuation and leave loading
- ** Duration**: Permanent/ongoing employment opportunity
- ** Applications Close**:Monday 13th March 2023 (9:59am)
- ** Location**: Wollongong

Whilst we practice healthy hybrid habits at DCS there will be an expectation for the successful applicant to be on site supporting the Directorate 2-3 days per week in the Wollongong office.

**About the role**

**Your responsibilities will include**
- Provide a range of administrative and support services, including records management, routine correspondence, meeting and event coordination, to support the effective operation of the team/directorate.
- Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and inform decision making.
- Complete routine financial transactions and purchasing services, ensuring compliance with agency standards and procedures.
- Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information.
- Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible.

**Key attributes**
- Meeting competing priorities while ensuring customer and/or business needs are met.
- Delivering multiple regulatory and administrative support activities and services in line with agreed standards, timeframes, and milestones, given tight timeframes and the need to maintain accuracy and attention to detail.

**Key challenges**
- Prioritising work activities and requests for information in a high-volume regulatory environment.
- Competing priorities.

**About you**
- Be a motivated self-starter who is flexible, adaptable to changing priorities, capable of working independently and without direction at times.
- Demonstrate discretion and confidentiality with a proven high level of attention to detail.
- Have excellent communication and relationship building skills and the ability to work with a variety of internal and external stakeholders.
- Demonstrate a commitment to service delivery seeking opportunities of improvement with the customer at heart.

**Closing date: Monday 13**th** March [at 9.59am]**

**What we need from you**

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 3/4, with the base salary for this role starting at $75992 base plus superannuation

**Closing Date: Monday 13th March [at 9.59am]**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.



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