Duty Manager

3 weeks ago

Robina, Australia Quest Robina Full time

Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 150 locations across Australia, NZ and Fiji. Quest Robina is a brand new 4.5 star, 100-room apartment hotel located in the thriving Gold Coast region.

What we expect from all our team (and you)?a real team player MUST be an excellent fit for our positive team and culture
MUST be able to demonstrate high quality administration (eye for detail)
MUST be service-oriented and deliver naturally positive communication style (written and verbal)
MUST be hungry for the role in a sales and personal development mindset
MUST be flexible to work as required to meet the needs of the business and role - business operations between between 7AM and 11PM include Weekends & Public Holidays on fair rotation.
- What we will see from you in your day-to-day role?_to check-in and check-out guests
demonstrating friendly personalised hospitality at all times
high competency in administration and ability to sustain a high sales conversion rate
promoting the business to achieve accommodation sales
processing reservations and using multiple systems
strong local area knowledge
assisting all market segments incl. corporate and leisure guests
ensuring the smooth running of the Front Office Department
- What are the tasks associated?_Management of the Front Office and Housekeeping teams
Co-ordinating with the Maintenance/Grounds person to ensure property presentation is of high standard.
Manage all team members to ensure compliance with legislative standards including RSA and Liquor Licence, and Fire Regulatory measures.
Supervising staff and planning rosters
Assisting in the preparation of budgets and budget forecasts
Monitoring and managing expenses with set budgets.
Ensure that team are following best practise procedures as well as personalising guest service to increase guest satisfaction and in turn feedback matrix
Responding to guest feedback via the numerous channels.
Ensure that all WH&S standard and managed and all risks are removed, or minimised.
Provide local area concierge services to ensure guests are able to enjoy and maximise stay
- Requirements: _Minimum 2 years experience in hotels sector coupled with Diploma or Advanced Diploma in Hospitality Management or equivalent leadership role
MUST be able to demonstrate a strong ability to multi-focus and high organisation
MUST demonstrate growing leaderships skills and ability (and intention) to support and develop team.
Able to demonstrate ability to build, maintain and strengthen new and existing relationships
- What opportunities are there?_We pride ourselves on growing and promoting internally. Being a part of this team means that you have a real opportunity to demonstrate your commitment and skills.
Opportunities to support work on the Event & Conferencing portfolio

Expected Salary - $60,000 - 65,000

Applications to be directed to: Kieren Verma (Rooms Division Manager)

**Job Type**: Permanent

**Salary**: $60,000.00 - $65,000.00 per year

Schedule:

- Public holidays
- Rotating roster
- Weekend availability

Ability to commute/relocate:

- Robina, QLD 4226: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Duty Manager: 2 years (preferred)

Application Deadline: 20/01/2023

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