CRM & Customer Management Lead

2 weeks ago


Melbourne, Australia Healthcare Professionals Group Full time

**About the company**

Our client is one of Australia's fastest growing pharmaceutical companies; one that develops and in-licences market leading products to treat and prevent serious human medical conditions.

**About the opportunity**
- Because of you, you will be an internal key influencer in data management and governance._

As the CRM and Customer Management Lead, you will support the organisation’s sales team, through the management of their newly launched CRM system.

You will develop and deliver training to ensure effective utilisation of the CRM and support multi-channel customer engagement to oversee all system integration related to CRM system.

This position will play a pivot role in providing strategic guidance to sales and marketing team regarding customer segmentation, targeting, profiling and analytics enabling the sales force to focus on their market needs.

**Skills & Experience**
- Expertise in managing CRM systems and Reporting Management, essential
- National and Global Stakeholder and Vendor management, internal and external
- Superior communication and training skills
- Project Management, with ability to manage initiatives from strategy to implementation
- Pharmaceutical Industry knowledge, highly advantageous
- Tertiary requirements in Business, Science, I&T or related discipline

**Why this opportunity is right for you?**

This role is highly visible and will require a deep knowledge of system implementation, data governance and project management.

Your ability to deliver data integrity and market insights to assist in commercial decision making will be crucial, as is your ability to solve technical problems to deliver data output and effective business reporting.

You will be comfortable in managing BI tools, data warehousing and promotional material warehouse, as well as developing new reports / dashboards to meet business needs and provide constructive insight.

**NB: Australian working rights required. Sponsorship is not on offer.**

**How to Apply**

**About us**

**Job details**:

- Location
- Melbourne
- Salary
- Base + Super + Bonus
- Job Type
- Full Time
- Ref
- BH-39455
- Contact
- Natalia Fiocca
- Contact phone
- +61 3 993 87104
- Posted
- 37 minutes ago



  • Melbourne, Australia Healthcare Professionals Group Full time

    **About the company** One of Australia's fastest growing and stable pharmaceutical companies; one that develops and in-license's market leading products to treat and prevent serious human medical conditions. **About the opportunity** - Because of you, you will be an internal key influencer in data management and governance._ As the CRM - Customer...

  • Customer Management

    1 month ago


    Melbourne, Australia Heng & Hurst Full time

    Proven Pharmaceutical experience is essential - Lead this business through CRM data insights - Large multinational pharmaceutical company This global company is a large multi-national company which has grown significantly over the years through mergers and acquisitions. Their business has three core arms; Rare Diseases; General Medicine and Specialty Care....


  • Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work. Culture Amp revolutionizes how millions of employees across more than 6,600 companies create a better world of work. As the global leader in employee experience, Culture Amp empowers businesses to transform employee engagement, develop high-performing teams, and retain talent via cutting-edge research,...

  • Business Consultant

    4 weeks ago


    Melbourne, Australia AMP Limited Full time

    Be part of a high performing team - Location: Melbourne - Initial 9 months contract - Hybrid role **The opportunity** Business Consultant, to play a crucial role in analysing and improving business processes within AMPs wealth product domain. This is contingent contract role working at AMP. **About the role**: - Leading the end-to-end BA delivery with...

  • Nsc Consultant

    4 weeks ago


    Melbourne, Australia AMP Limited Full time

    Be part of a high performing team - Location: Melbourne - 6 Month contract **The opportunity** The North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations...

  • CRM Manager

    1 month ago


    Melbourne, Australia Six Degrees Executive Full time

    Location: - Melbourne- Job Type: - Permanent- Salary: - Competitive- Contact: - Nicole Cooke**About the business**: Six Degrees Executive is collaborating with a renowned fashion retailer, where the direct-to-consumer channel drives an astounding 90% of the company revenue. As the business continues to thrive, they are seeking a CRM Manager to join the team....

  • CRM Manager

    1 month ago


    Melbourne, Australia Sharp & Carter Full time

    Work With a Leading Global Business - 3 Month Contract with Opportunity for Permanency - South East Melbourne Location **Our Client**: With a rich history, this is a true global leader whose products are used in thousands of households and businesses. They are a premium brand within a niche industry sector and have a reputation for attracting and retaining...

  • CRM & Loyalty Manager

    1 month ago


    Melbourne, Australia Just Digital People Full time

    140k+ Super - Work for a growing global business - Great culture Just Digital People have a great opportunity for an experienced **CRM & Loyalty Manager** to join this booming global business! **A day in the life...** - Bringing a fresh, creative and informed identity to the table, assisting in the development of the annual Marketing plan - Ensuring you...

  • CRM Manager

    4 weeks ago


    Melbourne, Australia Robert Half Full time

    Showcase your CRM (HubSpot) expertise to create workflows & design dashboards and more! Immediate start for 3 months+! **About the Company** Our client is a leading NFP that offers digitally focused services around enhancing mental health and mindfulness. With over 10 years of experience, they are continuing to see an increase in demand for their services...


  • Melbourne, Australia Delivery Centric Technologies Full time

    Experience : 6+ years Job Description: This person should have the below knowledge and skills to manage CRM/ ERP related configuration/ deployment works. - Technology Stack (JScript, plugins & custom workflows (C#), power automate flows, Azure function apps, PCF control) - Tools (CRM Developer Toolkit (SDK), Plugin Registration, Ribbon Workbench,...

  • CRM Marketing Manager

    1 month ago


    Melbourne, Australia Viva Energy Full time

    A career with Viva Energy is more than just a job. It’s an opportunity to be part of something bigger. To support the world's evolving energy needs by producing and supplying energy products that keep Australian's moving today as we help to build a sustainable future for tomorrow. Will you be part of the energy solution? **About the role**: Newly created...


  • Melbourne, Australia Afterpay Full time

    Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Data and CRM Leader

    4 weeks ago


    Melbourne, Australia Swinburne University of Technology Full time

    The Swinburne University of Technology Advancement Office is looking for a Data and CRM Leader to join their team, to support the growth of the Philanthropy and Alumni Engagement programs. The Data & CRM Leader is a key member of the Advancement Operations (AO) team, reporting to the Manager, Advancement Operations. The Data and CRM Leader is key part of...

  • Account Manager

    6 days ago


    Melbourne, Australia Clemenger Group Full time

    CHEP Network is looking for a new breed of Account Manager - CRM/Loyalty As an Account Manager - CRM/Loyalty you are the heart of your team, the boss of the day-to-day. You know the business inside-out and you know how to make the agency work. Your love of creativity combined with the opportunities new technologies provide keeps you motivated. Change is...


  • Melbourne, Australia Just Digital People Full time

    Work for a huge global brand - Immense room for growth & development - AMAZING work culture! Just Digital People have a stellar opportunity for an experienced **CRM & Loyalty Specialist** to join this booming global business! **A day in the life...** - Bringing a fresh, creative and informed identity to the table, assisting in the development of the annual...


  • Melbourne, Australia Nixil Full time

    This role will be responsible for extensive stakeholder engagement and management, ranging from colleagues across all levels of the organisation through to external technical architects and software specialists where collaboration will maintain the CRM system. As a key member of the CRM support team, the technical consultant will support the bank in the day...

  • Customer Success Lead

    4 weeks ago


    Melbourne, Australia Pattern Full time

    Job Description: About us Pattern is one of Australia’s leading ecommerce Digital Agencies, awarded Australia’s Best Digital Agency at the 2021 NORA awards. We are the largest seller on Amazon globally representing brands across all product categories. We offer perks like 5 weeks annual leave, hybrid and flexible working, reduced summer hours, a...

  • Sr. CRM Developer

    2 weeks ago


    Melbourne, Australia XPT Software Australia Pty Ltd Full time

    General understanding of full lifecycle development of a Dynamics CRM application (installation, configuration, customization, and deployment)Deep understanding of best practices.Deliver high quality code deliverables for a module including configurations and customizations, lead validation for all types of testing and support activities related to...


  • Melbourne, Australia Aquent Full time

    Monitor and report on activity levels to improve existing campaigns and inform the design of future campaigns. Ensure effective and timely delivery of end to end campaigns to meet campaign requirements Analysis and evaluation of marketing activity to optimize outcomes. Frequent liaison with internal and external stakeholders, this role will exercise sound...

  • Sr. CRM Developer

    2 weeks ago


    Melbourne, Australia XPT Software Australia Pty Ltd Full time

    Job DescriptionGeneral understanding of full lifecycle development of a Dynamics CRM application (installation, configuration, customization, and deployment)Deep understanding of best practices.Deliver high quality code deliverables for a module including configurations and customizations, lead validation for all types of testing and support activities...