Asset & Cmdb Configuration Coordinator

6 months ago

Sydney, Australia AC3 Full time

Voted 4th Best Place to Work in Australia
- We invest in our people - Training, Certifications and Career Progression
- Cutting-edge, exponentially growing technology company

**Who are AC3?**

AC3 is a privately owned Australian ICT Managed Services Provider (MSP). Founded in 1999, our purpose is to make technology real and with over 14.000 virtual machines under management, we do this for more than half of the NSW State Government agencies and over 1000 commercial customers.

We are a growing business with a focus on three technology areas - Cloud, Infrastructure and DevOps, Cyber Security, and Applications & Data. We support our customers at every step of their technology journey, Change your business, Run your business in the cloud, Secure your business, Get more value from IT and Find the right people

**Role**:
This role has high customer involvement and impact from an operational perspective. You will be working particularly closely with our customers and internal teams to ensure both (a) the integrity of the configuration management database (CMDB), and (b) configuration items (CIs)/assets in the managed IT environments are identified, classified, recorded, tracked, audited and reported on, across their respective lifecycles.

**Responsibilities**:

- Support the development and maintenance of Configuration Management and Asset Management plans, processes, procedures, templates and support materials, support integration with customer, internal and supplier processes and systems.
- Support the development and maintenance of the Configuration Data Model (CDM) and corresponding Configuration Item (CI) Classes and Lifecycles.
- Assist in the development, maintenance, and delivery of training, and supporting materials, to new and existing staff, customers and suppliers.
- Support the development and reporting of metrics and KPIs for process performance and CMDB and Asset Register accuracy & health.
- Actively promote the goals and objectives of the Configuration Management and Asset Management processes and the essential roles of the CMDB and Asset Register.
- Process approved updates to the CMDB in accordance with the CDM.
- Monitor the quality of both manual CMDB updates and automatic inflows from integrated data sources.
- Process approved updates to the Asset Register for hardware & software assets, and key documentation (contracts, licenses, etc).
- Support, or undertake where required, the development and production of technical analyses, reports (inventories, volumetrics, trends), conducting of audits, and fulfilment of approved requests.
- Assist in the maintenance and configuration of supporting systems and tools as required.

**Skills & experience**
- 2+ years’ experience, in ITIL Configuration Management/Asset Management Administration within complex, medium or large IT environments
- Extensive experience in customer-service
- Proven experience managing multiple tasks in a busy environment and working under stress in emergencies and demonstrating flexibility to handle pressure coming from all directions simultaneously.
- Demonstrated commitment to customer-service, continual improvement, and ethical business practices.

**What’s in it for you?**
- $90,000 base salary + super + bonus + allowances + extra leave
- Investment in your certifications
- Provide you with True Flexibility in the workplace.
- Personal and professional development. We offer a range of training, from access online learning portals to technical training, to custom-built in-house training programs.
- Our people are the backbone of our business, and we believe in providing them every opportunity to grow and develop.
- Plus many more exciting benefits

**Culture**
***
Voted 4th Best Place to work at. Culture is a top priority at AC3. We approach business with family values, which means people here have real relationships that go beyond work. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it simple and live by our fours ways of being:
**Own It**: If I say I’m going to do it, I do it. And I give it my all.

**Better It**: I take the current status quo and make it better.

**Brave It**:I listen, say what needs to be said, and do the right thing. Especially when it’s tough.

**Enjoy It**: I take my work seriously, but don’t take myself too seriously.

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