Commerce Platform Manager, Region Services

6 months ago

Melbourne, Australia Amazon Web Services Australia Pty Ltd Full time

5+ years of experience as an operations leader/people manager of engineering, administrator, and/or DevOps focused teams.
- 5+ years of systems administration experience (Linux/Windows).
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and operations

The AWS Region Services team is seeking a talented Commerce Platform Manager to lead a team responsible for the design, build, operation and automation of AWS’s billing systems. The team builds and operates services to deliver billing artefacts to AWS customers. The team’s software services also ensure bills are delivered to AWS’s customers accurately and in a timely manner. The team’s services also identify billing failures including eliminating manual steps that can be the source of errors, and seamlessly integrate manual and automated steps.

The AWS Commerce Platform provides the back and front-end services that enable AWS customers to purchase AWS services and understand and manage their infrastructure costs. Our teams tackle some of the hardest scalability, performance, and distributed computing challenges in the world. We process trillions of events per month using stream processing techniques (Kinesis), process billions of line items via map reduce (EMR), and manage artifacts through the latest in database technologies (DynamoDB and Aurora). We process big data and provide tools for customers to interactively understand their bills. We also provide the analytics that let customers manage billions of dollars of IT usage and spending. Because we sit at the nexus of all AWS services and interact directly with end-customers, we also work closely across all AWS teams to ensure that we offer a great customer experience

On a "typical" day, our commerce platform engineers may dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, or discuss radical new approaches to automate operational processes. As a member of our team you will join a dedicated group of engineers who provide troubleshooting and operations support, and innovate to automate operational tasks. In this role, you will be able to take a defined project, break down the work to help define milestones, and feedback mechanisms. You identify when implementations are not highly available or have defects; you investigate systemic patterns. You resolve, mitigate, or escalate operational concerns in a timely manner.

Key job responsibilities
- AWS Commerce Platform is looking for software dev manager with a passion for solving challenging problems to join the team and help evolve the critical services, so that. AWS customers receive their bills on a timely and accurate basis.
- Lead and mentor a team of engineers: Foster a collaborative and high-performing team environment, providing guidance and support to your engineers to help them achieve their full potential.
- Champion best practices and innovation: Drive the adoption of best practices and emerging technologies within your team, promoting continuous improvement and innovation.
- Collaborate with cross-functional teams: Work effectively with product managers and software engineers on other Commerce Platform teams to ensure successful delivery of features.
- Communicate effectively: Clearly communicate technical decisions and progress to both technical and non-technical audiences.

A day in the life
Our Commerce Platform Managers, who have industry-leading technical abilities and demonstrate a breadth of knowledge:

- You will collaborate with Product Teams to design solutions that make efficient use of resources and technologies.
- You will be detail oriented, and have excellent problem solving abilities.
- You will have a deep understanding of distributed system design and delivery.
- You will contribute with cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints.
- You rely heavily on influence over authority to drive engineering deliverables.
- You will manage repair requests in a high volume environment, as well as managing response to high severity events
- You will present to Sr. Leadership on a regular basis, demonstrating the ability to synthesize the problems and the solutions into a simple and consumable manner
- You be responsible for data collection, analytics and dashboard creation as a way to help others recognize the best path to make the business better.
- Expect to travel globally where and when needed to manage and/or support initiatives of the teams you will support.
- Work closely with its core customer, data center technicians to be successful.

About the team
The Region Services team

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