Lead Osr Symbion

About the Role

As part of our Courier department, you will be responsible for maximising the profitability and productivity of the business by taking the lead role in providing quality transport and distribution services to the customer, in addition to providing operational feedback and insights to the Operations Service Manager in an effort to improve and optimise the productivity of the fleet.

You will lead the coordination of the distribution of the fleet operating out of the customers premises and coordinate the sortation and preparation of stock to be forwarded. You will also act as a point for the customer and their stakeholders for customer service or operational queries.

Primary Duties & Responsibilities:

- Oversee the operation to ensure the distribution of fleet operates in an orderly fashion
- Ensure all deliveries presented by the customer each day are allocated to suitable vehicle
- Work closely with customer staff and the Operations Service Manager to develop efficiencies, meet KPI’s and improve the customer - client relationship i.e. Approval of extra income (additional upgrades, justification of additional run (upgrades, splits)
- Escalation of communication between Symbion to Team Global Express, ensuring any Facilitate training and development of drivers as required
- Devise strategies to ensure service standards are met
- Responsibility for ensuring all deliveries are completed within the allotted timeframes each day
- Facilitate POD retrieval from the drivers on the customers behalf
- Where applicable, ensure driver compliance with the customers Cold-Chain and Restricted/Dangerous Drugs procedures and that drivers are responsible for the safe keeping of client cold-chain equipment
- Ensure driver compliance to OH&S and Road Safety requirements
- Manage driver and vehicle presentation standards to ensure compliance with the customer’s requirements
- operational problems are reported to the Operations Service Manager as soon as they are identified
- Responsibility of ensuring compliance of the supervised fleets with respect to MDT usage and Scanning
- Coordinate backup vehicles where required
- Responsible for the creation of SOP’s required for runs
- Take the lead role in managing driver leave and absenteeism across the site
- Facilitate training and development of drivers as required
- Devise strategies to ensure service standards are met
- Responsibility for ensuring all deliveries are completed within the allotted timeframes each day
- Facilitate POD retrieval from the drivers on the customers behalf
- Where applicable, ensure driver compliance with the customers Cold-Chain and Restricted/Dangerous Drugs procedures and that drivers are responsible for the safe keeping of client cold-chain equipment
- Ensure driver compliance to OH&S and Road Safety requirements
- Manage driver and vehicle presentation standards to ensure compliance with the customer’s requirements
- Respond to customer service or operational enquiries by the customer or their stakeholders quickly and effectively

Qualifications & Skills
- 5+ years’ experience in a lead level position within the transport industry

About you

An open mindset to continuously develop and strive for a career at Global Express along with a can-do attitude will set you apart.
- Self-motivated with a proven ability to work under pressure and autonomously without direction.
- Ability to maintain ongoing client relationships ensuring timely and specific lines of communication.
- Strong leadership, people management and motivational skills with an ability to manage remotely.
- Ability to prioritise competing issues in a high-pressure environment.
- Commitment to customer satisfaction, both internal and external, responsive to customer’s needs.
- Proven ability to build and maintain excellent relations with senior management, various business units, and regulatory bodies both internally and externally.
- Lateral thinker with hands on attitude.

Diversity and Inclusion

We celebrate difference.
- Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit

About - Team Global Express