Osr - Symbion

About the Role

As part of our Courier department, you will coordinate the operations of the distribution fleet operating out of the customers premises and coordinate the sortation and preparation of stock to be forwarded.

Primary Duties & Responsibilities:

• Ensure all deliveries presented by the customer each day are allocated to suitable vehicles
• Work closely with customer staff to develop efficiencies, meet KPI's and improve the customer client relationship
• Communicate allocation plans to stakeholders where required
• Coordinate backup vehicles where required
• Manage driver leave and absenteeism across the site
• Facilitate training and development of drivers as required
• Devise strategies to ensure service standards are met
• Ensure all deliveries are completed within the allotted timeframes each day
• Communicate any operational problems to the Operations Manager as soon as they are identified
• Ensure compliance of the supervised fleets with respect to MDT usage and Scanning
• Facilitate POD retrieval from the drivers on the customers behalf
• Where applicable, ensure driver compliance with the customers Cold-Chain and Restricted/Dangerous Drugs procedures and that drivers are responsible for the safe keeping of client coldchain equipment
• Ensure driver compliance to OH&S and Road Safety requirements
• Manage driver and vehicle presentation standards to ensure compliance with the customer's requirements
• Respond to customer service or operational enquiries by the customer or their stakeholders quickly and effectively

Qualifications & Skills

• 5+ years' experience in a functional management or supervisory position

About you

An open mindset to continuously develop and strive for a career at Global Express along with a can-do attitude will set you apart.

• Selfmotivated with a proven ability to work under pressure and autonomously without direction.
• Ability to maintain ongoing client relationships ensuring timely and specific lines of communication.
• Strong leadership, people management and motivational skills with an ability to manage remotely.
• Ability to prioritise competing issues in a highpressure environment.
• Commitment to customer satisfaction, both internal and external, responsive to customer's needs.
• Proven ability to build and maintain excellent relations with senior management, various business units, and regulatory bodies both internally and externally.
• Lateral thinker with hands on attitude.

Diversity and Inclusion

We celebrate difference.

• Why Team Global Express
• Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It's never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit

About

• Team Global Express

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