Aps5 Complaints Officers

3 weeks ago

Canberra, Australia Chandler Macleod Full time

**Location***
- Canberra, Australian Capital Territory
- **Category***
- Executive
- **Salary**
- $ AUD - $ AUD Hourly
- **Posted**
- 11-Apr-2024
- **Work type**
- Full Time
- **Contact**
- Jess Kaur
- **Reference**
- BH-159514-2
Our client is seeking to engage APS5 Complaints Officers._
- _
**_Location: MULTIPLE_**_(Canberra ACT, Penrith NSW, Paramatta NSW, Melbourne VIC, Adelaide SA, Hobart TAS, Brisbane QLD, Perth WA, Darwin NT)_
- _
**_Contract Length:_**_ Start - 20/05/2024, End -22/05/2026, with option to extend up to 6 months_
- _
**_Eligibility/Security Requirement:_**_ _**_Ability to obtain Baseline Clearance_**_**_Duties:_**_- Assessing and monitoring complaints or reportable incidents and other regulatory intelligence
- Managing a caseload of complaints or reportable incidents.
- Assessing and escalating cases for investigation and other action.
- Developing and maintaining relationships with external stakeholders including other governmental/ regulatory bodies, and service providers.
- Providing education and training to providers in relation to identifying incidents, preventing and effectively responding to abuse and neglect of people with disability.
- Prepare complex and/ or sensitive reports, documentation, briefings and submissions.

**_Your profile will demonstrate:_**_ _
- Demonstrated experience in similar roles.
- Experience with disability, regulatory bodies and government are highly advantageous.
- An understanding of vicarious trauma which may occur through conversations with providers and participants and/or when reading documentation where distressing information may be disclosed.
Please Note - The due date for this submission is **18/04/2024.

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