Information and Services Officer

2 months ago


Clayton, Australia Monash University Full time

**The Opportunity**

**Monash Residential Services (MRS)** are currently looking for an enthusiastic **Information and Services Officer** to provide a range of professional and high-quality administrative services to support the effective operation at MRS. The position supports the Senior Project Coordinator. The work involves planning, coordinating and undertaking a range of activities including general enquiry, implementing processes and procedures to ensure an excellent customer experience and continuous improvements initiatives. The Information and Services Officer liaises with MRS staff to identify, evaluate and execute new initiatives, and maintaining excellent working relationships with key stakeholders.

With the support of the other members of your team, your role will see you:

- Implement and deliver a range of complex and effective administrative tasks
- Undertake the input and analysis of data, including ensuring effective security, storage and distribution of data, records and reports
- Provide sound and timely advice, guidance and support to other staff, clients and stakeholders within your area of responsibility
- Provide high levels of customer service in accordance with best practice guidelines, policy and procedure

To be successful in this role you will have demonstrated analytical and problem-solving skills; proven commitment to excellence in customer service; demonstrated capacity to deliver effective operational processes and systems; and excellent organisational skills, including the ability to set priorities, manage time and plan work to meet deadlines.

**Join the pursuit of our purpose to build a better future for ourselves and our communities - **#ChangeIt** with us.**

Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments more easily.

At Monash University, we are committed to being a Child Safe organisation. This position will require the incumbent to hold a valid Working with Children Check.

**Enquiries**

Mr Jeremy Longstaff, Residential Services Business Manager, +61 3 9902 5823

**Position Description**

Information and Services Officer

**Closing Date**

Monday 22 May 2023, 11:55pm AEST

**Supporting a diverse workforce



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