IT Support Manager

3 weeks ago

Waterloo, Australia Accent Group Full time

At The Athlete’s Foot, our team members are highly passionate about inspiring, motivating and empowering our customers to better their best. We believe that people ultimately want to lead a healthy and fit way of life and we want to empower them to do so by providing correctly fitted footwear and personalised service. From their first pair of shoes to their last, our team are there to ensure that whatever activity they want to do, they’re wearing the right shoes. Our service extends beyond our four walls to support our local communities by engaging with health professionals, schools, and local sporting clubs. Joining The Athlete’s Foot is more than just a job, it is a family who cares, develops, grows, and rewards each and every one of us.

What is in it for You?
- A supportive, fun, collaborative and friendly team culture
- The opportunity to work with a growing company and the best global brands
- Ongoing career development and training to grow your career
- Generous employee discount of up to 40% off all our brands plus further discounts across Gym Memberships & Healthcare
- Paid Parental leave and more

Our epic growth continues, and a newly created role is now on offer We are now on the hunt for a The Athlete's Foot IT Support Manager to join our Technology Team in our Waterloo Office, Sydney.

**The Role**:
Reporting into the Head of Infrastructure and Peering with the Melbourne-based IT & New Store Support Manager, we are looking for a dynamic and experienced individual who will oversee the daily operations of ‘The Athlete’s Foot’ (TAF) brand, and it’s dedicated internal Technical Support Team. This role plays a crucial role in ensuring efficient and exceptional service delivery to TAF Team members and Stores. This is a hands-on role responsible leading, mentoring, and motivating the support team, while also contributing to the team's technical expertise and problem-solving capabilities.

**Key responsibilities will include**:
Team Leadership and Management
- Lead, motivate, and coach the TAF support team of technical support specialists.
- Delegate tasks and responsibilities effectively based on individual strengths and workload.
- Conduct performance reviews and provide ongoing feedback to team members.
- Foster a positive and collaborative team environment.
- Manage select Service Vendor and Stakeholder relationships

**Technical Expertise and Problem-Solving**:

- Troubleshoot and resolve technical issues related to the TAF technology network and store infrastructure, or other Accent Group brands as required.
- Stay up to date on latest technology trends and advancements in the technical support field.
- Develop and maintain knowledge base articles and documentation for common technical issues, to optimise resolution of issues and onboarding of new team members.
- Escalate unresolved issues to vendors and other technology teams within Accent Group as required, maintain communication with team members during the escalation.

**Process Optimization and Improvement**:

- Analyse and identify opportunities to improve the efficiency and effectiveness of support processes.
- Implement new processes and procedures to enhance customer satisfaction and team performance.
- Develop and maintain performance metrics to track key support team activities and outcomes.

**Customer Service and Communication**:

- Effectively communicate technical information to diverse audiences, technical and non-technical.
- Manage customer expectations and ensure timely resolution of issues.

**Other Responsibilities**:

- Participate in broader technology team meetings and projects.
- Maintain a strong understanding of company policies and procedures.
- Perform any other duties as assigned.

**To succeed in this role, you will need to have**:

- Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
- Minimum of 5 years of experience in a technical support role, with at least 2 years of experience in a leadership or people management capacity.
- Proven experience in troubleshooting and resolving complex technical issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong leadership and coaching skills with the ability to motivate and develop a team.
- Ability to work independently and as part of a team.
- Excellent organizational skills and attention to detail.
- Proficiency in technology service management ticketing systems.
- Experience with retail store technology, networks, end user computing.
- Experience working in a fast-paced environment

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves.The Accent Group acknowledges, a

  • IT Support Manager

    1 week ago

    Waterloo, Australia The Athletes Foot Full time

    At The Athlete's Foot, our team members are highly passionate about inspiring, motivating and empowering our customers to better their best. We believe that people ultimately want to lead a healthy and fit way of life and we want to empower them to do so by providing correctly fitted footwear and personalised service. From their first pair of shoes to their...

  • IT & New Store Support Coordinator

    2 months ago

    Waterloo, Australia Accent Group Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 800+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • IT & New Store Support Coordinator

    3 weeks ago

    Waterloo, Australia Accent Group Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 800+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • IT & New Store Support Coordinator

    1 week ago

    Waterloo, Australia Accent Group Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 800+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • Commercial Admin Support

    3 days ago

    Waterloo, Australia Winning Appliances Full time

    **Company Description** At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...

  • Commercial Admin Support

    1 week ago

    Waterloo, Australia Winning Appliances Full time

    Company DescriptionAt Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we're set apart from our competitors by our innovative logistics,...

  • General Manager

    2 weeks ago

    Waterloo, Australia Beaumont People Full time

    Newly created role for a growing grass roots charity - Waterloo HQ, hybrid and national presence - Operational with evolving strategic responsibilities - Newly created role for a growing grass roots charity - Waterloo HQ, hybrid and national presence - Operational with evolving strategic responsibilities **The Organisation** The Freedom Hub exists to end...

  • Training Manager

    1 week ago

    Waterloo, Australia Accent Group Limited Full time

    About the Role: We are currently looking for the next Training Manager based in Victoria. To be successful in this role you will have strong leadership, an understanding of branding and culture and understand the importance of your role is to train and develop to improve and drive business results. Management of the ongoing development and delivery of...

  • Training Manager

    1 week ago

    Waterloo, Australia Accent Group Full time

    At The Athlete's Foot, our team members are highly passionate about inspiring, motivating and empowering our customers to better their best. We believe that people ultimately want to lead a healthy and fit way of life and we want to empower them to do so by providing correctly fitted footwear and personalised service. From their first pair of shoes to their...

  • Business Manager

    1 week ago

    Waterloo, Australia Catholic Healthcare Full time

    Job Description: 7 Additional Leave Days Per Year + Not for Profit Salary packaging Leading valuesbased Aged Care Provider Based in Waterloo, covering the following Aged Care Planning Regions (ACPRs) Southern Sydney, South East Sydney, Inner West, South West Sydney & NepeanOpportunity to Join and lead a well-established, high performing team of Care...

  • Partnerships Manager

    1 week ago

    Waterloo, Australia at Sonder Full time

    Sonder is an active care technology company that helps organisations improve the wellbeing of their people so they perform at their best. Our mobile app provides immediate, 24/7 support from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios. Accredited by the Australian Council on Healthcare Standards...

  • Hotel Services Manager

    1 week ago

    Waterloo, Australia St Vincent de Paul Society Full time

    **Hotel Services Manager**: - Date: 25 Apr 2024- Location: Waterloo, NSW, AU, 2017- Requisition ID: 575**ABOUT US**: - The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society._ - We believe our employees are key to our success and offer Learning and Development...

  • Centre Manager Waterloo

    2 weeks ago

    Waterloo, Australia G8 Education Full time

    514571 - WATERLOO, NSW, 2017 - Centre Manager - Fixed Term Full time Add to favourites Favourite View favourites **Our Opportunity** Are you a skilled and experienced Early Childhood Education professional with a passion for leading and developing a team? We are seeking a dynamic and proactive Centre Manager at Greenwood Waterloo to join our team and...

  • Ecommerce Manager

    1 week ago

    Waterloo, Australia Jivaro Full time

    A strategic & creative role, working very closely to Senior Leadership Drive trade and activity across all Digital touchpoints Market leading, omnichannel business, offering great flexibilityVery exciting opportunity to join a market leading Australian Fashion & Apparel brand, to drive online trading and digital activity, as their new eCommerce & Digital...

  • Product Manager

    1 week ago

    Waterloo, Australia Eco Outdoor Full time

    Job Title: Product Manager, Technology (12-month maternity contract) Location: Waterloo, Sydney, Australia Reports To: Head of Technology About the role We're on the hunt for an energetic and driven contract Product Manager who's into architecture, design, technology, and innovation. Eco Outdoor is on a Digital Transformation journey, with the Technology...

  • Product Manager

    1 week ago

    Waterloo, Australia Eco Outdoor Full time

    Job Title: Product Manager, Technology (12-month maternity contract) Location: Waterloo, Sydney, Australia Reports To: Head of Technology About the role We're on the hunt for an energetic and driven contract Product Manager who's into architecture, design, technology, and innovation. Eco Outdoor is on a Digital Transformation journey, with the Technology...

  • Area Manager

    1 week ago

    Waterloo, Australia Dr Martens Full time

    Established in 1901, Dr. Martens was recognised originally as a sturdy, durable work boot before being transformed in the 1960's, into an iconic fashion statement, synonymous with festival culture. The past six decades that have witnessed the brand's adoption by a diverse range of tribes, celebrities, musicians and free-thinking individuals - each subverting...

  • Residential Care Manager

    3 weeks ago

    Waterloo, Australia St Vincent de Paul Society Full time

    **Job No**: **VIN3210** *** **Location**: **Waterloo** ***: - **Amazing NFP salary packaging tax-free benefits: increasing annual pay package to $15k**: - **Exciting opportunity to lead and manage a high-performing team in a dynamic residential care setting**: - **Professional development opportunities, supportive environment & the chance to make a...

  • Residential Care Manager

    1 week ago

    Waterloo, Australia St Vincent de Paul Society Full time

    Job No:VIN3210***Location:Waterloo***: - Amazing NFP salary packaging tax-free benefits: increasing annual pay package to $15k:Exciting opportunity to lead and manage a high-performing team in a dynamic residential care setting:- Professional development opportunities, supportive environment & the chance to make a meaningful impactThe St Vincent de Paul...

  • Account Manager

    1 week ago

    Waterloo, Australia Accent Group Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 750+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...