Customer Service Representative

1 month ago

Byron Bay, Australia Smart Energy Full time

Suitable for an ambitious IT student or Graduate/customer service expert
- Casual, full-time role with guaranteed hours
- An agile & supportive workplace that values high performance & balance

We are **_Smart Energy_**.** Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Global Sales offices, including America and the vibrant UK, all within just seven years. We take great pride in our range of products, from solar panels to batteries to carbon-neutral energy, EV Chargers and virtual power plants, which have put us at the forefront of the industry.

Last year we were honoured with the Best Customer Service Project award by the Customer Service Institute of Australia. Our exceptional Smart Care service sets us apart from our competition.

***Suitable for an ambitious IT, Electrical, Electronic student or Graduate, customer service expert

***Casual, full-time role with guaranteed hours

***An agile & supportive workplace that values high performance & balance
- Great opportunities for Career Progression
- Work within a great culture that thrives on fast-paced and dynamic Operations and People

**As a valued member of our team, your responsibilities will include**:

- Providing guidance to customers on how to maximize savings from solar and battery usage
- Keeping customers informed about the progress of their solar installations
- Coordinating maintenance efforts and updating customers accordingly
- Improving our knowledge base to ensure continuous enhancement
- Collaborating with our outstanding Sales team by keeping them informed about customer issues

This position reports to the Customer Service Team Manager.

**You must have**:
***Minimum 1 year Customer Service experience - could be Retail, Call Centre, or similar

***Experience using Google Workplace or MS Office

**Bonus points**:
***Salesforce CRM experience

***Currently studying something aligned to Energy, Electronics or IT

***A bit of a nerd when it comes to anything IT related

**If you possess the following qualities, we would love to hear from you**:

- Availability between 8am and 6pm on weekdays (rotating roster)
- A passion for problem-solving and ensuring customer satisfaction
- The ability to commute to our Byron Bay HQ in the vibrant Industrial Estate
- A task-oriented mindset with a strong drive to achieve goals
- Tech-savviness
- An aspiration to build a career in the Energy industry with practical experience
- Excellent written and verbal communication skills
- Excitement about joining an established and growth driven start-up with a genuine mission to save the future by enabling long-term, cost-saving renewable energy solutions for homeowners. How amazing is that

If you meet the above criteria and are ready for the next step in your career with Smart Energy, we invite you to make the Smart decision and **APPLY NOW**. ** **We have immediate start dates in the new year for successful applicants

  • Customer Service Representative

    2 weeks ago

    Byron Bay, Australia Smart Energy Group Full time

    We are **Smart Energy.** Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Global Sales offices, including America and the vibrant UK, all within just seven years. We take great pride in our range of products, from solar panels to batteries to carbon-neutral energy, EV Chargers and virtual power plants, which have put us at...

  • Customer Service Representative

    1 week ago

    Byron Bay, New South Wales, Australia Smart Energy Group Full time

    We are Smart Energy. Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Global Sales offices, including America and the vibrant UK, all within just seven years. We take great pride in our range of products, from solar panels to batteries to carbon-neutral energy, EV Chargers and virtual power plants, which have put us at the...

  • Customer Service Representative

    1 week ago

    Byron Bay, New South Wales, Australia Smart Energy Full time

    Suitable for an ambitious IT student or Graduate/customer service expert Casual or FT opportunity we can work around you An agile & supportive workplace that values high performance & balanceOur mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie homeowners in...

  • Customer Service Representative

    1 week ago

    Byron Bay, New South Wales, Australia Smart Energy Full time

    Suitable for an ambitious IT student or graduate/customer service expert Casual or FT opportunity we can work around you An agile & supportive workplace that values high performance & balanceOur mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie homeowners in...

  • Customer Service

    2 weeks ago

    Byron Bay, Australia Employment Hero Full time

    Byron Bay founded, Thrills is a subculture driven lifestyle and fashion brand leading men’s and women’s apparel with a sustainable future front of mind. Creative minds and an adventurous spirit are what drive us forward. From the countless bands, artists & creatives to our in-house motorcycle mechanic. Our team is made up of individuals that live and...

  • Customer Service Representative

    2 weeks ago

    Byron Bay, Australia Smart Energy Full time

    Suitable for an ambitious IT student or Graduate/customer service expert - Casual or FT opportunity - we can work around you! - An agile & supportive workplace that values high performance & balance Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie...

  • Customer Service Representative

    2 weeks ago

    Byron Bay, Australia Smart Energy Full time

    Suitable for an ambitious IT student or graduate/customer service expert - Casual or FT opportunity - we can work around you! - An agile & supportive workplace that values high performance & balance Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie...

  • Customer Service Representative

    2 weeks ago

    Rushcutters Bay, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Rushcutters Bay location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (7.30am - 10.30am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25...

  • Customer Service Representative

    1 week ago

    Botany Bay, Australia taxi1 pty ltd Full time

    About The RoleThe Customer Service Representative role is responsible for delivering a best in class customer service as well as creating unforgettable experiences when presenting to our driver partners. Operationally, this role will be providing on the ground support for our driver partners.Role responsibilities: Perform customer On boards, exchanges and...

  • Customer Service Representative

    1 week ago

    Rushcutters Bay, Australia The Automotive Group Full time

    FREE PARKING ONSITE:- Rushcutters Bay location:- $32.00 per/h + comm:- Gtd 15hrs per week (7.30am am):- Monday to Friday (mornings only):- Full training provided - no exp. necessary:- Free ParkingTAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone who can transform...

  • Customer Service Representatives

    1 week ago

    Batemans Bay, New South Wales, Australia IMB Bank Full time

    Banking Experience not required, excellent training provided:Community minded and trusted local bank Batemans Bay locationIMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB's purpose is to provide simple, competitive and authentic banking that helps our members and communities be...

  • Sales Representative- Casual

    4 weeks ago

    Byron Bay, Australia MCM House Full time

    We are looking for a casual sales representative to join the team as a brand ambassador for MCM House, Byron Bay. **About MCM House** Founded by Charles Hinckfuss, MCM House was born from a desire to create high quality, modern furniture that embodied the relaxed, coastal Australian lifestyle. Reflecting an appreciation for contemporary design, today our...

  • Sales Representative- Casual

    2 weeks ago

    Byron Bay, Australia MCM House Full time

    We are looking for a casual sales representative to join the team as a brand ambassador for MCM House, Byron Bay. **About MCM House** Founded by Charles Hinckfuss, MCM House was born from a desire to create high quality, modern furniture that embodied the relaxed, coastal Australian lifestyle. Reflecting an appreciation for contemporary design, today our...

  • Customer Experience Manager, Byron Bay

    2 weeks ago

    Byron Bay, Australia The Shift People Full time

    Full time permanent opportunity - Byron Bay, Northern NSW - Join a growing and innovative organisation - Full time permanent opportunity - Byron Bay, Northern NSW - Join a growing and innovative organisation We are currently seeking a Customer Experience Manager to join our client’s dynamic team in Byron Bay. As the Customer Experience Manager, you will...

  • Customer Service Consultant

    3 weeks ago

    Byron Bay, Australia Rentokil Initial Full time

    **At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.** Rentokil Initial has an exciting position available for a Customer Service Consultant to...

  • Customer Service Representative

    2 days ago

    Batemans Bay, Australia IMB Bank Full time

    **Batemans Bay, Moruya, Narooma**: - ** Casual - $36 per hr**: - **Highly reputable and trusted bank** IMB Bank are looking for a Customer Service Representative to join our Batemans Bay, Narooma and Moruya branches on a casual basis. This local job opportunity is an ideal way to get your foot into the door of a community focused bank, where you’re able...

  • Customer Service Consultant

    1 week ago

    Byron Bay, New South Wales, Australia Rentokil Initial Full time

    At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.Rentokil Initial has an exciting position available for a Customer Service Consultant to join our...

  • Customer Service Representative

    3 weeks ago

    Batemans Bay, Australia NSW Government Full time

    **Customer Service Representative - NSW Government** - **Initial 3 month contract with view to extend**: - **$35ph + super**: - **ASAP start pending checks (looking at potential start dates of mid September)**: - **Moruya location - Onsite full time, business hours**: - **Working with Children Check** TAFE NSW is a fantastic organisation to work for,...

  • Customer Service Manager

    2 weeks ago

    Byron Bay, Australia Smart Energy Full time

    Work in our Vibrant office in the heart of the industrial estate - Full-time, permanent position - Fun and friendly supportive work culture Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie homeowners in their transition to **_Smart Energy_** sources and...

  • Customer Service Manager

    1 week ago

    Byron Bay, New South Wales, Australia Smart Energy Full time

    Manage a high-performing Customer Service team in our Byron Bay HQ Permanent fulltime role in our Pet Friendly Office Fun and friendly supportive work cultureOur mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie homeowners in their transition to_Smart Energy_...