Process Automation Specialist

3 weeks ago

Melbourne, Australia Leidos Full time

Company Description

Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers’ most complex problems. It’s how we help to make the world safer, healthier and more efficient - work that matters and a mission, like those of our customers, we are passionate about. We’re open minded, ambitious and committed to enabling our people to do their best work, to be inspired by what they can achieve and the impact they can have.

Here in Australia, we’re agile and growing fast. Our 1,400 employees are busy building an enviable reputation for innovation and delivery. And, as part of a US-based organisation with 37,000 people and a 50 year history, we are able to draw upon world-leading technical expertise to help us provide the best solutions to our customers.

**Job Description**:
**Your New Role**

This role will include the design, development, and execution of process automation solutions to support continual improvement of JP2096 Ph1 Development Centre service delivery.

The focus of the role is in the automation of operational business processes within an ITIL and DevOps focused service delivery organisation supporting a team of approximately 50 staff using a range of business support tools.

The role is complex and challenging, requiring both business analysis acumen and expertise in the design, development, and management of business process toolset. General duties will include:

- Contribute to the Continual Improvement Program ensuring processes are continuously reviewed using a combination of ITIL, Six Sigma, and other process improvement methodologies
- Design and configuration of automated work flows, aligned with ITIL best practices to ensure service efficiency and effectiveness
- Working with the service delivery teams to analyse business processes with the aim to deliver optimised levels of the processes and tool automation to support Subject Matter Experts (SMEs) on their operational needs, including service fulfilment, monitoring, and reporting
- In collaboration with Process Owners and SMEs, identify and implement practical solutions to improve work methods (i.e. tooling)
- Production and maintenance of related design and configuration documentation
- Configuration and management of tool workflows
- Overseeing tool system administration, including software updates and patching
- Researching and recommending additional or new process automation tools to further improve service value to Leidos and the customer

**Qualifications**:
**About You and What You'll Bring**

Coupled with at least 5 years direct practical experience in the use of a variety of workflow tools to automate and improve service delivery business processes, you will have a proactive approach and the ability to solve issues and develop relationships to achieve the company’s objectives. You will also have:

- Experience in ITIL service management
- ITIL v4 (or v3) Foundation certified as a minimum
- A passion for improving the efficiency and effectiveness of operational business processes, workflows, and reporting through automation
- Demonstrated experience in the development and support of a range of business process automation tools
- Demonstrated experience as a technical business analyst, working collaboratively with stakeholders/process owners to design business process automation solutions
- Demonstrated ability to consistently meet and exceed stakeholder expectations in a complex environment

**_ This role does require the successful applicant to be an Australian Citizen and be willing to obtain and hold a NV-1 security clearance._**

Additional Information
**What You'll Love**

At Leidos, you will be valued, included and supported. So if you are open-minded and keen to Be the difference, we look forward to welcoming you.

Over the last year, we have worked hard to enable everyone - whether now based at home, an office or a customer site - to continue to be collaborative, productive and, above all, safe and healthy.

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