Rostering Officer

6 months ago

Southport, Australia Direct Care Australia Full time

**About Us**

Direct Care Australia (DCA) provides support to people who are living with a disability or with age-related conditions to live independently in their own home and to be active members of their chosen community. We provide a range of Disability and Aged Care support services that include in-home, community and accommodation support services across South Australia, South-East Queensland and New South Wales that range from two-hour shifts to 24/7 coverage depending on people’s individual needs.

DCA employs customer-focused people who believe that people we support and their families should be at the forefront of service delivery. We have been successfully supporting people using a collaborative model of support for 25 years.

With an expanding footprint across Australia, our mission is clear: Always There, Always Quality

**About the role**

We are expanding rapidly and to manage high demand we seek a reliable Admin and Scheduling Officer to join our Queensland Office (based in Southport).

Services in Queensland cover Brisbane, Gold Coast, Sunshine Coast, Hervey Bay and Far North QLD.

We require a skilled and dynamic communicator, highly skilled administration person with superior written and verbal communication skills, a can do attitude and (preferably) rostering experience - it can be in the Disability Sector, Aged Care, Hospitals, Airlines or Travel industries. If you have rostering experience, we’d love to hear from you.

Whilst previous rostering experience in either the Disability or Aged Care sector is highly regarded, we will provide training.

Key Responsibilities:

- Accept and schedule client bookings with accuracy and in a timely manner.
- Accurately enter shifts and changes into the Eziplan database (training provided on all software systems)
- Rapidly respond to reschedule cover of unplanned staff availability.
- Able to think strategically in order to do rostering
- Have a calm disposition to juggle multiple rosters at once
- Have solid knowledge of MS Office, along with data-entry skills.
- Be a positive and adaptable person who adapt in a changeable environment.
- Excellent written and verbal communication
- Team Player
- Availability: 5 days Monday to Friday plus some out-of-hours on call rotation roster (shared across a team)
- Computer skills

If you love working with people, are a ‘big picture’ thinker and highly organised professional with great admin skills, this could be your career defining next step Our organisation is growing and genuine opportunities for advancement exist.

**How to apply**

Please provide your current resume and a cover letter outlining your interest in joining the Direct Care Australia Team as a Rostering Coordinator.

**Job Types**: Full-time, Contract
Contract length: 18 months

**Salary**: $35.00 - $38.00 per hour

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Day shift
- On call

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Southport, QLD: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you available to do some on call shifts (rotating roster)?
- Willing to partake in an on-call roster?

**Experience**:

- Health, Community Work or Social Work: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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