Service Desk Analyst

2 weeks ago

Canberra, Australia Canberra Consulting Full time

Attractive hourly rates $$$
- 6 + 6 Months Federal Government Contract
- Negative Vetting 1 Security Clearance Required

**About us**

Canberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the right environment, ensuring professional satisfaction and ongoing development opportunities. Our focus is ensuring that both you and our client are a good match and that we give you every opportunity to succeed.

**The Opportunity**

One of our clients is looking for Service Desk Analyst who can provide on call support on a rostered basis, record accurate, timely and meaningful data in relation to client follow ups, requests, and communication.

**Key responsibilities include**:

- Determine software and hardware requirements to provide solutions to problems.
- Provide accurate specialist advice, guidance and reporting on team functional responsibilities.
- Conduct administration, scrip, and access management tasks where required.
- Ensure all service support knowledgebase and artefacts, and policies and procedures are always followed to ensure consistency and compliance of service.

**To be successful in this role, you will need**:

- Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations.
- Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.

**_ for a confidential discussion._**
JO-2307-4135

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