Service Desk Analyst

3 days ago

Canberra, Australia Chandler Macleod Full time

**Location***
- Australian Capital Territory, Australian Capital Territory
- **Category***
- IT & Digital
- **Salary**
- $ AUD - $ AUD Annual
- **Posted**
- 08-Apr-2024
- **Work type**
- Contract
- **Contact**
- Arti Sharma
- **Reference**
- BH-159283
- **Service Desk Analyst** **- Baseline**

**We are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
**About the role**

We are looking for a Service Desk Analyst to provide technical assistance and support to our clients and ensuring prompt resolution of IT-related issues and inquiries.
**About you**

**Responsibilities and Accountabilities**:

- Serve as the primary point of contact for all IT-related issues and requests, including hardware and software problems, network connectivity issues, and system errors.
- Diagnose and troubleshoot technical issues, utilizing problem-solving skills and technical knowledge to resolve problems in a timely manner.
- Escalate complex issues to appropriate support teams or higher-level technicians, ensuring prompt resolution and mínimal disruption to business operations.

**Requirements**:

- Bachelor’s degree in information technology, Computer Science, or related field, or equivalent combination of education and experienc
- Minimum of 1-2 years of experience in a technical support role, preferably in a service desk or help desk environmen
- Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users effectivel

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this **Be Completely You.**
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs - flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.

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