Equipment Staging Technician

4 months ago

Sydney, Australia Telstra Full time

Employment Type

Fixed Term (Fixed Term)

Closing Date

18 Sept 2024 11:59pm

Job Title

Equipment Staging Technician

Job Summary

Job Description
- Who We Are
- We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
- This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
- Equipment Staging: Independently and efficiently stage equipment to meet stakeholder requirements, ensuring alignment with both current and future technology products and services.
- Customer Service: Go above and beyond to exceed customer expectations by delivering exceptional service, while driving profitability and revenue growth for the company.
- Team Engagement: Actively participate in a dynamic team environment to enhance the customer experience. Identify and implement proactive improvements and streamline processes for the production and delivery of cutting-edge technology solutions.
- Collaboration with Telstra Enterprise: Work closely with the Telstra Enterprise team to ensure the timely and effective delivery of Telstra’s services to valued customers.

The Opportunity
As a Field Staging Technician, you will work without immediate supervision or direction to provide our customers with a great experience by activating, staging and assuring telecommunications / technology products and services, in the home and/or business. This is a 24-month fixed term position/secondment based onsite in Sydney. The expectation is to reside in the targeted area or be willing to relocate.
- Perform at or above the expected KPI’s, exceed customer expectations and possess the desired leadership attributes and qualities, aligned to our business strategy, including -
- Deliver a high standard of courteous, efficient and personalised service to customers.-
- Ensure work is undertaken in a timely cost-effective manner, work efficiently and at a high standard to meet the performance targets set.-
- Provide customer support and guidance regarding our consumer and small business products and services.-
- Participate in process and knowledge sharing with your peers.-
- Ensure that Telstra’s network and customer data is always protected and treated with confidentiality.-
- Actively engage in all internal meetings and lead programs and initiatives that you are selected to participate in.Key Skills & Accountabilities- Working on and simplex commissioning ICT equipment to customers specifications which could include routers, switches, wireless technology, video conferencing, mobile devices both android and Apple.-
- Managing workload within the customers services management tool to meet SLA’s-
- Working individually or with other teams to resolve incidents within SLA’s-
- Working individually or with other teams to deliver service requests that meet the customers’ requirements within SLA’s-
- Updating documentation during changes to maintain accuracy of the ICT environment-
- Maintain and report the security of the ICT environment-
- Ensure our stakeholder engagements are actioned within reasonable time constraints-
- Ensuring customer equipment is accurately recorded, monitored, securely stored, and recorded in the inventory management software-
- Deliver seamless service rectification and product installations, to the full satisfaction of Telstra’s customers.-
- Compliance to the prescribed quality standards, practices and procedures.-
- Contribute to personal and public image, by compliance with all relevant policies, practices and regulations in an effective and responsible manner.-
- Establish peer relationships.-
- Identify process improvement and automation opportunities to improve production and reduce wasted or ineffective truck rolls.-
- Maintain adequate operational tools, materials, equipment and products to maximise efficiency.-
- Adhere to Health, Safety and Wellbeing standards, our Code of Conduct, our Telstra Values and Corporate policies.-
- Ensure complete, accurate and timely entry of timesheets, job transaction records and site survey requirements. Ensure correct booking codes are used to capture any on or off region bookings.-
- Connect or replace customer equipment where required, return faulty equipment in a timely manner.-
- Ensure Fee for Service processes are adhered to maximise the external revenue stream.-
- Undertake recalls.-
- Possess skills regarding the utilisation of test equipment, tools and instruments, aligned to the products and services listed below.-
- Complete assurance & activation of products, services & CPE.- An employee will be required to possess and maintain the relevant and applicable licences/qualifications to perform this role, as deemed mandatory by regulatory and legal authorities and mu

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