Customer Advocacy Officer

4 weeks ago

Mascot, Australia Regional Express Full time

Rex is Australia’s largest independent regional and domestic airline operating a fleet of 61 Saab 340 and 7 Boeing 737-800NG aircraft to 58 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator), the Australian Airline Pilot Academy with campuses in Wagga Wagga and Ballarat, and propeller maintenance organisation, Australian Aerospace Propeller Maintenance.

Rex is currently seeking a motivated individual with a desire to learn, to join the Corporate Communications team as a Customer Advocacy Officer based at our head office in Mascot, NSW.

We are looking to fill the below vacancies:

- Part-time
- Full-time

The Customer Advocacy Officer role is a hands-on entry level role, which works closely with departments right across the organisation.

Championing Rex’s famous commitment to country hospitality, you will join the lively Customer Advocacy Team to attend to all of the airline’s feedback across multiple channels.

This is a fantastic opportunity for someone looking to commence their career in aviation or in customer relations.

**Reporting**:
This position reports to the General Manager, Corporate Services or designate.

**Position Responsibilities**:

- Utilise a strong understanding of the business, and adhere to the airline’s policies and procedures to undertake the Customer Advocacy Role to deliver the best possible outcomes for customers and the airline.
- Maintain a positive customer
- focussed attitude.
- Manage the active tracking and resolution of cases, including high quality communication to customers.
- Work closely with other departments, including the Customer Contact Centre and Airports, to assist in all related areas of customer service and resolve cases.
- Undertake customer recovery actions on a required basis.
- Assist with projects as required.
- Administrative and ad hoc support across the business as required/provide support for customer initiatives.

**Essential Selection Criteria**:

- Excellent written and oral communication skills.
- Good phone manner.
- Strong administrative skills.
- Ability to fit into a committed team and be a good team player.
- Great problem solving and investigation skills.
- Good ability to grasp product knowledge.
- Ability to handle situations under pressure.
- Excellent attention to detail and high degree of accuracy.
- Good time management and organisation skills.

**Desirable**:

- Experience or interest in airline or travel/tourism industry.
- Experience in priority setting and analysing complex issues.
- Experience in customer service/handling customer complaints.

**Conditions**:
Wage rates and conditions will be discussed with the successful applicant.

**To Apply**:

  • Customer Advocacy Officer

    3 weeks ago

    Mascot, Australia Rex (Regional Express) Full time

    Rex is Australia’s largest independent regional and domestic airline operating a fleet of 61 Saab 340 and 7 Boeing 737-800NG aircraft to 58 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator), the Australian...

  • Customer Advocacy Officer

    1 month ago

    Mascot, Australia Regional Express Holdings Limited Full time

    Rex is Australia’s largest independent regional and domestic airline operating a fleet of 61 Saab and 7 Boeing -NG aircraft to 58 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator), the Australian Airline Pilot...

  • Customer Advocacy Officer

    3 weeks ago

    Mascot, Australia Regional Express Holdings Limited Full time

    Rex is Australia’s largest independent regional and domestic airline operating a fleet of 61 Saab and 7 Boeing -NG aircraft to 58 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator), the Australian Airline Pilot...

  • Customer Advocacy Officer

    5 days ago

    Mascot, Australia Regional Express Holdings Limited Full time

    Rex is Australia's largest independent regional and domestic airline operating a fleet of 61 Saab and 7 Boeing -NG aircraft to 58 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator), the Australian Airline Pilot...

  • Customer Service Officer

    2 months ago

    Mascot, Australia Quay Appointments Full time

    **Contract Type**: - Contractor**Location**: - Mascot - New South Wales**Industry**: - Business Support**Contact Name**: - Sophia Marzolini- **Contact Phone**: - 02 8257 0500**Date Published**: - 29-Jun-2023**Customer Service Officer** **Full Time** **$70,000 - $70,500 + super** **Mascot 2020** - The role is predominantly working in a call centre...

  • Customer Service Officer

    3 weeks ago

    Mascot, Australia Page Personnel Full time

    66k + super + shift loadings - Multiple career development opportunities and pathways **About Our Client**: Our client is an ASX listed, Australian-owned industry leader in their field. They are experienced accelerated growth and are looking for top tier, values-driven customer service officers to join their team. As a business they can offer: - Brand new,...

  • Customer Service Officer

    2 months ago

    Mascot, Australia Star Aviation Full time

    **Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a seamless manner. Being the ‘face of the company’ to clients and passengers, you will put the customers’ needs at the heart of all required tasks. Service Delivery - Ensure you operate in a safe environment and demonstrate...

  • Customer Support Officer

    6 days ago

    Mascot, Australia Coates Hire Full time

    About usYou've probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we're more than just scissor lifts and diggers. We're an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We're proudly Australian-owned, with a long...

  • Customer Service Officer

    3 weeks ago

    Mascot, Australia Star Aviation Full time

    **Introduction**: Star Aviation are Australia's most dedicated ground handling provider, servicing 19 airline partners across nine airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in...

  • Customer Service Officer

    2 months ago

    Mascot, Australia Star Aviation Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in...

  • Customer Service Officer

    5 days ago

    Mascot, Australia Page Personnel Full time

    66k + super + shift loadings Multiple career development opportunities and pathwaysAbout Our Client:Our client is an ASX listed, Australian-owned industry leader in their field. They are experienced accelerated growth and are looking for top tier, values-driven customer service officers to join their team.As a business they can offer: Brand new, purpose...

  • Inclusion Officer

    1 month ago

    Mascot, Australia ALIGHT Full time

    ORAM protects and empowers LGBTIQ asylum seekers and refugees globally, creating sustainability and systemic change. Founded in 2008, ORAM is one of the first international NGOs to support and work with, as well as champion for the rights of LGBTIQ asylum seekers and refugees globally. ORAM has a long history of training and building the capacity of...

  • Customer Service Officer

    2 weeks ago

    Mascot, Australia Star Aviation Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, no two days will be the same, where you will be responsible for providing...

  • Customer Service Officer

    6 days ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, no two days will be the same, where you will be responsible for providing...

  • Customer Support Officer

    5 days ago

    Mascot, Australia Coates Full time

    About usYou've probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we're more than just scissor lifts and diggers. We're an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.We're proudly Australian-owned, with a long...

  • Customer Support Officer

    3 weeks ago

    Mascot, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...

  • Customer Service Officer

    2 weeks ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, no two days will be the same, where you will be responsible for providing...

  • Customer Service Officer

    4 days ago

    Mascot, Australia Temp & Agnew Pty Ltd Full time

    Hybrid work ( 3 days from home after training) - Full time, Permanent role - 65K-68K+Super The company: A leading dental / healthcare company is looking for a proactive Customer Service officer to join there team The Role - Handle inbound calls from customers inquiring about products, return merchandise, and quotes. - Answer all inbound calls and complete...

  • Customer Service Officer

    2 months ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in...

  • Customer and Admin Support Officer

    2 weeks ago

    Mascot, Australia Just Better Care Full time

    **Customer and Admin Support Officer** - Growing business making a difference in the community - Fun, engaging, collaborative team culture - Mascot location 5min walk from train and great office facilities We are looking for an outgoing, organised and motivated individual with attention to detail to join **Just Better Care as a Customer Support & Admin...