Aps6 Claims and Payments Improvement Project Officer

24 hours ago


Adelaide Region SA, Australia DFP Recruitment Services Full time

**Job description**:
Our client is currently seeking an APS6 Claims and Payments Improvement Project Officer to join the team within a Federal Government Agency based in the Adelaide CBD.

The Claims and Payments Branch is responsible for strategic planning and implementation of transformation initiatives to increase payments and claims quality, efficiency, controls, correctness, and outcomes in support of the Corporate Plan.

The team is responsible for reviewing and evaluating current claims and payments processes and controls and determining and implementing improvement. It is also responsible for ensuring claims and payments processes are optimally included in the base platform build of new CRM Software, future enhancements are included on the backlog, and that the implementation of the new platform is implemented in a planned, controlled, and consultative manner.

**Responsibilities may include but are not limited to**:

- Working independently to review and evaluate policies, processes, and controls to develop complex reports, strategies, and plans to meet business requirements.
- Developing and maintaining high-quality training materials, including e-learning and facilitated courses.
- Communicating to key stakeholders with timely advice for status updates and issues affecting projects.
- Providing input and advice in the form of correspondence and briefs to stakeholders in relation to agency policies, procedures, systems, and documentation to ensure requirements are met.
- Supporting the development of project management methodologies and processes.
- Developing accessible and relevant metrics, reporting and performance indicators including services and projects, variations, and the impact on the change agenda.
- Identifying and contributing to system and process improvements, focusing on delivering high-quality and timely resolution of payment enquiries.
- Working to reduce instances of non-compliance and undertaking process remediation across the branch.
- Excellent written communication and reporting skills
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Managing high workloads
- ** An understanding of or lived experience in the field of disability is highly desirable.**

As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.

If you are interested in this role, please APPLY NOW or call Tyler Waterhouse on 8400 4433 for more information.

Note: You may be required to provide evidence of your COVID-19 vaccination status.



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