Principal Assistant

2 weeks ago

Melbourne, Australia Boston Consulting Group Full time

**WHAT YOU'LL DO**:
As a dynamic, driven Principal Assistant (PA) you’ll work with mínimal direction to support several Principals and Partners.

You will manage and assume responsibility for your stakeholders’ agendas, effectively and proactively prioritising to ensure that the consultants we support have what they need to seamlessly serve the needs of our clients. You’ll make decisions and give guidance to others based on your knowledge of the client and your stakeholder preferences. You’ll book travel, schedule meetings, keep track of time and expenses, support the consulting team process, and generally keep up with the fast pace of our most senior consulting staff.

You will be surrounded by an Operations Team that consists of a group of really service and team-oriented people. PAs actively participate in office life, are flexible and willing to help fellow team members, and collaborate across functions.

**YOU'RE GOOD AT**:
**Principal Support**
- Proactively manage and coordinate daily schedules across several time zones and ensure Principal is fully briefed and organised
- Proactively manage and coordinate travel and related logistics including Visa and Passports to the best efficiencies and in accordance with BCG policy.
- Schedule client, case team and administrative meetings, as required, book relevant telephone/ videoconferences (local and international), and associated logistics.
- Support Principals commercial agenda, understand case & client requirements
- Serve as a vital point of contact for case teams with regards to Principal's calendar and Logistics
- Manage requirements and provide administrative support as directed by Principal
- Develop and maintain strong working relationships with internal and external stakeholders including clients
- Keep a 12-month forward plan of travel commitments

**Supporting Principals Cases**
- Serve as a vital point of contact for case teams with regards to Principal's calendar and Logistics
- Manage requirements and provide administrative support as directed by Principal
- Develop and maintain strong working relationships with internal and external stakeholders including clients
- Assist with minor visual edits to slides if directed by Principal
- Complete ad hoc case team administrative duties

**General Administration**
- Filter correspondence and telephone calls
- Maintain appropriate electronic filing systems and client databases
- Submit and reconcile timesheets and expenses
- Complete ad hoc administrative duties, including support to some PL lead case teams if required.

**Continuous Improvement**
- Streamline administration work to achieve the best efficiencies
- Be proactive and solutions focused
- Participate in internal committees and contribute to office efficiencies by providing backup support where appropriate
- Provide inspiration and knowledge share across the Operations cohort
- Provide backup support for EAs when they are on leave

**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:

- Prior experience as a Team Assistant supporting several busy senior executives (professional services experience is preferred)
- Demonstrated leadership and/or customer service experience. You’re highly responsive with strong interpersonal and communication skills
- Excellent time and project management skills. You have clear systems and composure to deal with multiple tasks at once
- Organisational skills to assist with all the behind-the-scenes magic while providing creative solutions, driving our high-level customer service, and positively impacting our client work
- A strong intellectual curiosity. You’re a creative thinker, interested in the bigger picture
- Adaptability and flexibility. You will thrive in a fast-paced and changing environment bringing open-mindedness and positivity to challenges

**YOU'LL WORK WITH**:
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

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