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Ms D365 Support Analyst

2 months ago

Brisbane, Australia Hudson Australia Full time

Seeking Skilled Application Administrator with MS D365 Support Experience - 6-Month Contract Role

**Responsibilities**:

- Create and maintain clear process documentation and standard operational procedures (SOPs).
- Assist in system upgrades, testing, and maintenance under the guidance of the Product Support Senior Systems Administrator and CRM Product Lead.
- Coordinate change releases in collaboration with the Product Support Senior Systems Administrator.
- Manage system-related incidents and emergency responses alongside the Product Support Senior Systems Administrator.
- Monitor and assign incoming support requests using a ticketing system
- Actively participate in operational programs and projects, contributing to the enhancement of systems and supporting changing business needs.
- Demonstrate commitment to contemporary standards of ethical practice, a safe workplace, equity, diversity, and personal qualities that contribute to the effective operation of a team.

**Essential Qualifications/Certifications/Skills**:

- Rapid knowledge acquisition of business processes.
- Excellent communication, consultation, and negotiation skills, enabling effective engagement with various stakeholders at all levels.
- Flexibility, adaptability, and innovation within an environment of change.

If you possess the qualifications and skills listed above, we want to hear from you

Ref 228515

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