System Support

3 months ago


Melbourne, Australia Experis Full time

**System Support**

Global IT Business
**Location - Church St, Cremorne**
Long Term contract
Rate - $30/hour - $35/hour

The Help Desk/ System Support Analyst works in high ticket volume helpdesk environment supporting end customers and analysts in providing incident resolution.

**Responsibilities**:

- Assessment & validation of tickets that come to the Helpdesk
- Perform basic remote troubleshooting with end-users of PCs and retail point-of-sale devices
- Remotely dispatch service personnel, and work directly with customers to understand the problems and ensure a timely and satisfactory resolution
- Document, verify and make appropriate corrections to the incident record and customer profile
- Handle escalations, when required, to the appropriate groups

**Qualifications and Experience**
- Minimum 1-2 years of Helpdesk/ServiceDesk/Call Center experience
- Experience in Microsoft Operating Systems & Office Tools particularly MS Excel**:

- Windows Operating systems, Cisco Web-ex, SCCM, Apple MACs and iPhones, Citrix, SharePoint, and Exchange, Microsoft 365 - Teams and One Drive.**:

- Possess strong customer service skills and be able to work in a dynamic team environment
- Problem solving and troubleshooting skills
- Open to work on a **flexible schedule (Evenings/Weekends/Holidays)**:

- Ability to work in a multitask fast paced environment
- Background in **ITIL is a plus**:

- Previous experience within **retail/ hospitality industry** is a bonus
- Must be able to work from client location

**_ Jyoti Dua_**
**_Divisional Manager_**
**_Let's Connect_**
- Aboriginal and Torres Strait Islander people are encouraged to apply._

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856



  • Melbourne, Australia Victorian Operations - Support & Greenfields Full time

    Estimator (Retail Systems) - Victorian Operations - Support & GreenfieldsLove Where You Work!!Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.This is a highly rewarding but...

  • IT Support Technician

    3 months ago


    Melbourne, Australia IT Support Shop Full time

    **Responsibilities**: **POS Machine Support**:Provide expert support for Point of Sale (POS) machines, ensuring their smooth operation and mínimal downtime. Diagnose and resolve hardware and software issues related to POS systems promptly. Collaborate with vendors for system updates, maintenance, and issue resolution. Implement security measures to...


  • Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full time

    Estimator (Retail Systems) Job Description **About the Role** We are seeking an experienced Estimator (Retail Systems) to join our Victorian Operations team in Mount Waverley. As an Estimator (Retail Systems), you will play a critical role in establishing retail prices, coordinating with stakeholders, and developing business requirements. **Key...


  • Melbourne, Victoria, Australia Framestore Full time

    {"header": "Systems Support Junior Role at Framestore", "subheader": "Join our team of innovative technologists and contribute to the success of our Melbourne office", "paragraph1": "At Framestore, we're passionate about harnessing the power of technology to bring our creative visions to life. As a Systems Support Junior, you'll play a vital role in ensuring...


  • Melbourne, Victoria, Australia North East Auto Group Full time

    {"About the Role": "We are seeking a skilled Systems Support Officer to join our Business Support team at Northeast Auto Group. In this pivotal role, you will be essential in supporting system-related processes, ensuring seamless onboarding and offboarding of users, and contributing to the continuous improvement of our internal systems.", "Key...


  • Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full time

    Estimator (Retail Systems) - Victorian OperationsMetricon Homes, a leading multi-award-winning new home builder, is seeking an experienced Estimator (Retail Systems) to join our Victorian Operations team in Mount Waverley.About the RoleThis is a highly rewarding but challenging role that requires strong analytical and problem-solving skills. As an Estimator...


  • Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full time

    About the RoleThis is a highly rewarding but challenging position located within the Victorian Operations Retail Systems Estimating team. Reporting to the National Margin Manager, your responsibilities will include:Establishing retail prices in accordance with company margin and cost schedulesCoordinating and contributing to the operational and production...


  • Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full time

    About the RoleThis is a highly rewarding but challenging position located within the Victorian Operations Retail Systems Estimating team. Reporting to the National Margin Manager, your responsibilities will include:Establishing retail prices in accordance with company margin and cost schedulesCoordinating and contributing to the operational and production...


  • Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full time

    Estimator (Retail Systems) - Victorian OperationsMetricon Homes, a leading multi-award-winning new home builder, is seeking an experienced Estimator (Retail Systems) to join our Victorian Operations team. As a key member of our Support & Greenfields team, you will play a crucial role in delivering quality, service, and award-winning living solutions for...


  • Melbourne, Victoria, Australia FIS Full time

    About the RoleWe are seeking a highly skilled System Support Analyst to join our team at FIS. As a key member of our Application Support Group, you will provide critical support for assigned production-related systems for major banking and payments clients.Key ResponsibilitiesProvide on-call support for HP Non-Stop Systems and proprietary applicationsDevelop...


  • Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full time

    Estimator (Retail Systems) - Victorian OperationsMetricon Homes, a leading multi-award-winning new home builder, is seeking an experienced Estimator (Retail Systems) to join our Victorian Operations team. As a key member of our team, you will play a crucial role in delivering quality, service, and award-winning living solutions for Australian families.About...


  • Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full time

    Estimator (Retail Systems) - Victorian OperationsMetricon Homes, a leading multi-award-winning new home builder, is seeking an experienced Estimator (Retail Systems) to join our Victorian Operations team. As a key member of our team, you will play a crucial role in establishing retail prices, coordinating operational processes, and developing business...


  • Melbourne, Victoria, Australia FIS Full time

    About the RoleThis is a System Support Analyst position with FIS, a leading company in the fintech industry. As a member of the Application Support Group, you will provide support for assigned production-related systems for major banking and payments clients.Key ResponsibilitiesProvide on-call support for HP Non-Stop Systems and proprietary...


  • Melbourne, Victoria, Australia Framestore Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Systems Support Junior to join our team in Melbourne. As a key member of our Level 1 Systems team, you will be responsible for providing technical support and assistance to our staff.Your primary focus will be on troubleshooting and resolving technical issues, configuring workstations, and...

  • System Support Specialist

    22 minutes ago


    Melbourne, Victoria, Australia FIS Full time

    About the Role:This is a System Support Analyst position with FIS, a leading company in the AU market. As a member of the Application Support Group, you will provide support for assigned production-related systems for major banking and payments clients.Key Responsibilities:Provide on-call support for HP Non-Stop Systems and proprietary applicationsDevelop...


  • Melbourne, Victoria, Australia FIS Full time

    About the Role at FISWe are seeking a skilled System Support Analyst to join our team at FIS. As a key member of our Application Support Group, you will provide critical support for our production-related systems, ensuring seamless operations for our major banking and payments clients.Key Responsibilities:Provide on-call support for HP Non-Stop Systems and...


  • Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full time

    About the RoleThis is a highly rewarding but challenging position located within the Victorian Operations Retail Systems Estimating team. Reporting to the National Margin Manager, your responsibilities will include:Establishing retail prices in accordance with company margin and cost schedulesCoordinating and contributing to the operational and production...


  • Melbourne, Victoria, Australia FIS Full time

    About the Role:We are FIS, a leading technology company that powers the world's economy. Our teams bring innovation to life, and we champion diversity to deliver the best products and solutions for our colleagues, clients, and communities.Job Summary:As a Systems Support Analyst, you will provide support for assigned production-related systems for major...


  • Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full time

    Estimator (Retail Systems) - Victorian OperationsMetricon Homes, a leading multi-award-winning new home builder, is seeking an experienced Estimator (Retail Systems) to join our Victorian Operations team. As a key member of our Support & Greenfields team, you will play a critical role in delivering quality, service, and award-winning living solutions for...


  • Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full time

    Estimator (Retail Systems) - Victorian OperationsMetricon Homes, a leading multi-award-winning new home builder, is seeking an experienced Estimator (Retail Systems) to join our Victorian Operations team. As a key member of our Support & Greenfields team, you will play a crucial role in delivering quality, service, and award-winning living solutions for...