![Chandler Macleod](https://media.trabajo.org/img/noimg.jpg)
Workforce Planning Manager
3 days ago
**Location***
- Perth, Western Australia
- **Category***
- Call Centre
- **Salary**
- $ AUD - $ AUD Daily
- **Posted**
- 08-Feb-2024
- **Work type**
- Casual/Temp
- **Contact**
- Joy Delos Reyes
- **Reference**
- BH-156894-1
- **About the company**
Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a Workforce Planning Manager to join their busy team for a 12-month temporary assignment.
**About the role**
As a Workforce Planning Manager, you will have delegated authority and responsibility to resolve issues and risks across wide-ranging activities of substantial depth involving significant detail. In addition, your key duties are as follow:
- Leading a multi-functional team in a contact centre environment.
- Providing the end-to-end workforce planning function
- Leading a team responsible for forecasting work effort in a segmented contact centre that includes an insourced and outsourced workforce.
- Ensuring maintenance of capacity and recruitment planning
- Leading engagement with internal and external stakeholders to inform the planning cycle.
- Having a strong understanding of contact centre operations including the drivers of performance in a call centre environment.
- Leading and scheduling activities for agents.
- Responding to short term changes in plans to optimise contact centre performance.
**About you**
To be successful in this role, you must have:
- Experience working within a contact centre environment is highly advantageous
- Proven background in delivering end-to-end workforce planning including rostering, scheduling and forecasting
- Previous team leadership experience is a must
- Knowledge of recruitment planning to maintain strategic capacity
- Ability to lead strong stakeholder engagement
- Strong data analytics skills
**Benefits**
- 12-month temporary assignment
- Full-time hours, Monday to Friday
- $602.55 per day + super
- Immediate start pending clearances
- Midland WA location
**How to Apply**:
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