Bookings and Logistics Officer, Aps Level 3

1 month ago

Canberra, Australia Department of Industry, Science, Energy & Resources Full time

Canberra - Deakin
- Applications close 01/05/2024

**About the Department**:
The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

- Growing innovative & competitive businesses, industries and regions
- Investing in science and technology
- Strengthening the resources sector.

**About Questacon **:Questacon - The National Science and Technology Centre is a division of the Australian Government Department of Industry Science and Resources. Our Vision is “a better future for all Australians through engagement with science, technology and innovation.” We deliver on that vision through our Mission “to excite and motivate people through inspirational learning experiences”. Science communication is at the heart of what we do. We work with partners and supporters to deliver inspirational learning experiences for young Australians, their teachers, families and communities.

**About the team**:
The National Touring Programs team delivers a range of hands-on & interactive STEM activities to increase student and community engagement with science, technology, engineering, and maths. Activities include student workshops, science shows, pop-up science centres and professional learning. Activities are delivered in-person or via video conference to audiences in Canberra and throughout metropolitan, regional, and remote parts of Australia.

The position of Bookings and Logistics Officer contributes to the achievement of this commitment by providing high quality customer service to clients of national programs and administrative assistance to travelling teams across Questacon’s Science and Learning branch. The Bookings Team comprises two bookings officers and both report to the National Touring Programs Manager.

We are looking for an individual that can work collaboratively in a small team of two to provide the first point of contact with tour operators, teachers, school leaders and individuals who want to take part in one of Questacon’s national programs. This is a role for someone who is personable, presentable, and comfortable to talk with a teacher from Fingal, a tour operator from Foster and a parent from Fremantle.
- A knowledge of STEM outreach program operations and logistics that would support the successful booking of school excursions and complex tours in states and territories Australia wide.
- An understanding of the needs and preferences of parents and teachers that would influence the promotions and uptake of Science Shows, Workshops and Virtual Excursions.
- Strong communication skills and experience liaising with schools, parents, and community organisations.
- Demonstrated ability to juggle multiple tasks, often in tight timeframes, within a large, dynamic team.
- Flexible and cool under pressure, with the ability to support travelling teams to adapt to changing circumstances whilst on the road.
- Experience working with databases and across multiple software tools, and the ability to generate reports on request.
- Demonstrated ability to provide a range of administrative tasks including processing bookings information, data entry and information processing.

**What you will do**:
Working consistently within the expectations for an APS Level 3 in the APS Work Level Standards, Officers will:

- Provide a range of administrative assistance; including tour planning and logistics, travel arrangements, data entry and information processing to the Questacon National Program teams.
- Actively seek and process bookings for the full range of Questacon National Programs.
- Manage the Questacon National Programs database. This will include inputting data, managing contact lists, and producing a variety of reports and documents.
- Provide follow up confirmations and information to booked groups.
- Liaise with Questacon National Programs staff about bookings.
- Assist in promoting Questacon's National Programs.

**Eligibility**:

- Hold (or be able to obtain) a current registration issued under the Working With Vulnerable People (Background Checking) Act 2011 and maintain this registration for the duration of employment.
- Obtain and/or maintain a security clearance at Baseline level.
- Undergo a National Police Check.

**Notes**:
The department does currently offer flexible work opportunities for many roles. This vacancy is ACT-Questacon-Deakin based, however flexible or remote work arrangements may be considered. Please reach out to the contact officer to discuss this further.

A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.

**Application information**:
**Contact Information**:
**How to apply**:

- Login to an existing account or

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