Relief Village Manager

4 weeks ago

Brisbane, Australia ISS Full time

**Job no**: 530528

**Work type**: Full time

**Location**: Brisbane, Emerald, Mackay, Rockhampton

**Categories**: Resources, Management

**ISS IS A PLACE TO BE YOU**

**_ We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better._**
- ISS IS A PLACE TO BE WHO YOU ARE_

Every ISS employee, or “placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.
- ISS IS A PLACE TO BECOME WHAT YOU WANT_

ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable - delivered to high standards by people who care.
- ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER_

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

**_ ”Connecting People and Places to Make the World Work Better”._**

Exciting opportunity for a** Relief Village Manager** to join our dynamic and professional Energy & Resources operations team in **Queensland on a 9:5 roster FIFO from Brisbane or DIDO Bowen Basin**. This role is unique as you will be providing support to various villages throughout the State.

Reporting directly to the Key Account Manager, this role will be responsible for the overall efficient running of our village operations (Cleaning, Catering, Facilities Management, Administration, Mine Site cleaning).

The role will be responsible for managing the client relationship at a site level and will be focused on delivering contract compliance, ensuring facilities are managed to an exceptionally high standard and delivering an exceptional ‘customer experience’ through a highly engaged team. The role will lead by example to drive accountability, set the standard and expectation in performance of duties and responsibilities.

You will be a hospitality professional with demonstrated leadership skills around customer service delivery, people management and Health & Safety.

**The Position**:

- Have a comprehensive understanding of hospitality services in a camp/village operations setting
- Understand all aspects of the service delivery requirements within the contract and execute these within the village operations.
- Deliver strong leadership and people management capability.
- Ensure effective and efficient delivery of service to a high standard across the village operations
- Maximise revenue opportunities and maintain strict cost control measures
- Ensure adequate resourcing and rostering for all services to be delivered at site
- Ensure a strong site safety culture and compliance with Standard Operating Procedures (SOP’s)
- Foster a strong reward and recognition culture
- Support the ongoing development of your team to promote a flexible work environment where cross-skilling and upskilling of the team is valued
- Ensure employee performance management is undertaken following established policies and procedures

**Our Benefits**:

- **All flights to and from site, and all meals and accommodation whilst onsite paid for**:

- Values based positive company culture, with a caring and energetic team
- Purposeful and rewarding work with a competitive salary
- Access to staff discounts with wide range of companies
- Ongoing learning and development opportunities
- Internal opportunities within our global organization

**Minimum Criteria**:

- Proven experience managing mining camp/village operations or an extensive hospitality management background
- Demonstrated motivated, inspirational and effective leadership skills
- Ability to undertake regular travel to various sites across Queensland as per FIFO roster
- Demonstrated customer service ethic
- Knowledge of health & safety requirements and delivery of strong safety culture outcomes
- Solutions focused - proven ability to adapt and maintain a flexible approach to changing needs or priorities.
- Organised - outcome and deadline oriented.
- Effective communication and consultation with broad range of internal and external stakeholders.
- Well-honed customer relationship skills.
- Strong communication skills - verbal, written and presentation

**_We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website._**

**Advertised**: 02 Aug 2023 E. Australia Standard Time
**Applications close**:

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