Village Manager

2 weeks ago

Brisbane, Queensland, Australia Lendlease Full time
The Business


With more than 76+ villages and 17,000 residents nationally, Keyton (formerly known as Lendlease Retirement Living), is one of Australia's leading owners and operators of retirement living communities.

Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units who all have one thing in common:
we all lead with heart, and we're committed to creating caring and fun-filled retirement communities.


Join us in this exciting period of change, now as a standalone business, focussing on what works best for our people and customers whilst continuing to build our legacy as Keyton.


An exciting opportunity has become available for an energetic Village Manager to join our Retirement Living business, based at our stunning racecourse location, Bernborough Ascot.

Beautifully set facing Doomben racecourse, with easy access to Ascot's local shops and services and Brisbane city's entertainment precincts.

This contemporary village is defined by its welcoming vibe, indulgent amenities and elegant living that creates a safe, social and supportive environment.

The Village Manager plays a crucial role in overseeing the operations and management of the retirement village.

They are responsible for ensuring the well-being, satisfaction, and safety of the village residents while maintaining a high standard of living and community engagement.

The Village Manager serves as the primary point of contact for residents, staff and external stakeholders.

The Role:

  • Develop and maintain positive relationships with village residents, fostering a sense of community and addressing their needs and concerns.
  • Act as a liaison between residents and management, facilitating effective communication and conflict resolution
  • Implementing daytoday operational plans and maintenance programs
  • Develop and implement policies and procedures to ensure the efficient functioning of the village and compliance with relevant regulations.
  • Managing and supporting a strong team, where you will create a positive, supportive and peoplefocused culture
  • Building strong stakeholder relationships across internal and external stakeholders
  • Delivering performance and creating lifestyle solutions for our residents, including events, communications, and general safety across the village
  • Maintaining a high level of commitment to the customer and the community
  • Be the point of contact for staff, residents and their families, being approachable and always presenting excellent customer service.
Having a vibrant people-centric focus will see you thrive in this role, as will:

  • The ability to lead, support and mentor team members.
  • Solid background in customer-centric or operations-based roles
  • Strong ability to build, maintain and utilise relationships
  • An ability to balance different priorities and manage day-to-day expectations for the residents and their families.
  • Experience in hospitality, facilities management, senior living or property management sectors would be highly regarded.
  • Having sound financial acumen with experience in budgeting, financial management and contract negotiation
  • Bachelor's degree in business administration, facility management, hospitality, social work, psychology or related field (preferred)

Benefits:

  • Bonus scheme and options for salary sacrificing
  • Training and working with a supportive and fun team
  • Career development and growth opportunities
  • Health & Wellbeing Program 18 weeks paid parental leave for primary carers 3x extra Wellbeing days per year

Please note:

The successful applicant must complete a Police Check, will be required to receive an annual flu vaccination between the months of April-October.

For selected roles more physical in nature, pre employment medical assessments may also be required prior to any employment offers being made.


We embrace the value of a vibrant and diverse workforce and recognise that our people have different experiences and needs at different times.

Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success.

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