Customer Support Coordinator

2 weeks ago


Parramatta, Australia Ventia Pty Limited Full time

**Customer Support Coordinator**:

- Date: 29 Aug 2023- Location: Parramatta, NSW, AU, 2150- Company: Ventia**The Opportunity**

X5 permanent full-time opportunities have become available for vibrant and highly engaged individuals who are inspired by customer excellence within a call centre environment. **Our 24/7 centre is located in the heart of Parramatta CBD, close to public transport.** At the **Ventia Operations Centre**, we work closely with a diverse range of clients who are active participants of several front-line public services and sectors.

**Benefits**:

- Monday to Friday, 9am to 5pm
- Competitive hourly pay rate
- Clerks Award > Adult Level 3 > **$27.66 per hour**
- Fantastic, collaborative, supportive and fun team
- Opportunity to learn from industry experts who have wealth of knowledge
- Fun and comprehensive onboarding induction and training program designed to set you up for success
- Monthly rewards and celebrations
- Free coffee and snacks
- Access to **VenPerks - Ventia's employee benefits platform**:

- Goal orientated daily and monthly competitions

**A day in the life**:

- Respond to high volume inbound calls from defence personnel and members of the community
- Providing exceptional customer experience
- Matching customer needs to solutions and first call resolutions.
- Manage the customer experience through dispatching work orders
- Case management of service outcomes/managing urgent or high priority work order needing fast resolution
- Maintain and update various databases, spreadsheets, and documents

**What you bring to the role**:
Previous customer service, trade coordinator or call centre experience in any industry (desirable)
- Ability to listen and demonstrate empathy to customers
- Have strong passion for customer experience
- Must be tech savvy, have strong keyboard and prior experience with (SAP and Genesys) systems is desirable.
- Resilience when dealing with challenging calls
- You enjoy a fast paced, high-volume environment

**Diversity**
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

**Job Segment**:Call Center, ERP, SAP, Customer Service, Technology



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