Sales Administrator

2 weeks ago

Scoresby, Australia DFP Recruitment Services Full time

**Job description**:
A fantastic opportunity exists for an enthusiastic Sales Administrator to join a Global leader in the Scientific and Medical field Your focus will be to support the sales teams by managing internal and external enquiries, providing exceptional service to nurture existing customer relationships, and contributing to the smooth flow of administration tasks within the sales team.

**Key Responsibilities**:

- Provide first level support to the field sales team by responding to their customer requests for information on quotations, product information, standard pricing and stock availability enquires
- Communicating indirectly with customers on behalf of the field sales team in relation to information they require.
- Liaise with the commercial teams to ensure transparency on your activities with the customer and communicate any action or follow up required.
- Facilitate the ‘goods on approval’ process and maintain accurate records to ensure compliance of process and mínimal disruption on Masterpack (ERP)
- Administer the return of goods process (return authorisation)
- Utilise supplier catalogues, on-line databases, and other appropriate resources to cross reference products to meet customer quoting requirements.
- Makes suggestions for alternative products when items are not readily available.
- Participate in product/vendor/systems meetings to stay up to date on new product lines and current systems
- Investigate and respond to any customer enquiries resulting from incorrect or delayed shipments

**To be successful you will need the following skills and attributes**
- Science degree and or related experience
- Previous sales or customer service experience
- Meticulous attention to detail
- Passion for providing superior customer service and achieving results through others
- Excellent communication skills both written and verbal
- The ability to think outside the square
- Able to handle fast paced environment and work to tight deadlines

**For you**:

- Exciting mix of administration, sales processing & customer support
- Supportive and collaborative team - on the job training
- Immediate Start - Full Time Hours
- Opportunity to Work from Home

This is a full-time contract role, working Monday to Friday between 9am to 5pm commencing immediately. Your technical capability and willingness to work in a multifaceted environment will see you thrive in this business and you will be rewarded with an attractive hourly rate and the possibility of extension

Note: You may be required to provide evidence of your COVID-19 vaccination status.

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