El1 Service Improvement

3 weeks ago

Geelong, Australia Chandler Macleod Full time

**Location***
- Geelong, Victoria
- **Category***
- Executive
- **Salary**
- $602.55 AUD - $602.55 AUD Daily
- **Posted**
- 05-Feb-2024
- **Work type**
- Contract
- **Contact**
- John Todd
- **Reference**
- BH-156755
- **About the Organisation**:
This growing **Federal government agency** supports Australians in achieving their goals and supporting them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams, and they’re looking for an **EL1 Service Improvement** officer to join their Victorian headquarters in the heart of **Geelong.**

**What’s in it for you**:

- Fantastic office location in Geelong with hybrid potential
- 12 month contract with possible extension
- Standard full time hours Monday to Friday
- EL1 $602.55 per day + super including casual loading

**APPLICATIONS CLOSE 14/02/2024 at 11.59PM AEDT.**

**_**Mandatory: Australian Citizenship required to work within Federal Government.**_***

**About the Team**

The **Claims and Payments Transformation Branch** consists of two teams: the Claims and Payments Service Design and Improvement team and the Claims and Payments Integrity team. The Claims and Payments Transformation Branch is responsible for strategic planning and implementation of transformation initiatives to increase payments and claims quality, efficiency, controls, correctness and outcomes in support of the client’s Corporate Plan.
The Claims and Payments Service Design and Improvement team is responsible for reviewing and evaluating current claims and payments processes and controls and determining and implementing improvement. The Claims and Payments Integrity Team is responsible for payments assurance control testing to determine and monitor the error rate and also for implementing detective and preventative measures that will improve compliance.
**About the Role**

The **EL1 Service Improvement** is accountable under broad direction to undertake very complex work that delivers quality outcomes across the Claims and Payments Transformation Branch.
The position will provide leadership, control, planning, resource management, performance management and decision making for the Team Membership and assigned Contractors working within the work area.
**Responsibilities of the role may include but are not limited to**:

- Ensuring optimised current, new and proposed processes are adequately captured in the base platform build of new CRM Software (Salesforce), future enhancements are included on the backlog and implementation is planned and implemented efficiently.
- Working with internal and external stakeholders, including providers, plan managers and participants, to successfully complete validation activities and implement recommendations.
- Ensuring continuous improvement, maintaining technologies, incorporating new channels for validation including developing new standard operating procedures (SOP’s) and other artefacts.
- Reporting on project outputs to stakeholders and overseeing regular project reporting including status updates and exception reports.
- Contributing practical insights to project evaluations, monitoring risk, and advising on corrective and preventative actions.
- Setting strategic direction and priorities for the portfolio area in line with Agency priorities and national/branch action plans.
- Developing and delivering optimisation initiatives to support service improvement and performance in line with strategic objectives.

**Key skills required for the role**:

- Proven analytical and problem-solving abilities.
- Demonstrated ability to builds positive relationships with team members and stakeholders.
- Excellent written and verbal communication skills.
- Demonstrated experience with project management frameworks, including agile (iterative) development.
- Experience with continuous improvement processes.
- Data analytics (desirable)

**How to apply**:
**_**Mandatory: Australian Citizenship required to work within Federal Government.**_***

If you have the relevant experience, upload your details and resume to be considered for the role.
**APPLICATIONS CLOSE 14/02/2024 at 11.59PM AEDT.

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