Administration and Membership Officer

2 weeks ago


Canberra, Australia Hudson Australia Full time

Our client, an industry member-based organisation seeks an **Administration and Membership Officer** to be based in their office in inner south suburb of Canberra.
- **Hybrid/ WFH flexibility**:

- **Great employee benefits (annual performance bonus)**:

- **Great remuneration and organisation culture**

Key responsibilities:

- Administration support with membership processes (supporting administration of new member enquiries, membership renewal processes etc)
- Internal administration IT support, liaising with team members to assist in resolving IT queries with IT providers and maintaining IT asset register.
- Supporting the ongoing use and maintenance of internal SharePoint system, TARA.
- Supporting member and team enquiries or issues relating to CRM (Customer Relationship Management) platform (Memnet)to ensure the system is always utilised.
- Event administration, supporting the events team in preparing name tags, table plans, ensuring the accuracy of data in the system.
- Membership administration, sending letters to prospective members, managing prospective members' list and supporting the onboarding of new members etc
- Managing generic inbox and any other general enquiries, directing enquiries to relevant staff and ensuring these are responded to in a timely fashion
- Other duties as and when required

To be successful in this role, you will have:
**Essential requirements**
- Experience working with a CRM system/s and SharePoint is preferable but not essential.
- A can-do attitude and a willingness to support the team in CRM systems
- IT savvy with experience working across the Microsoft Office Suite
- Highly organised with demonstrated ability to prioritise, meet deadlines, multi-task, and work well under pressure whilst maintaining confidentiality
- Excellent interpersonal and communication skills (written and verbal)

**Personal Attributes**
- Team player, with an ability to establish strong working relationships
- Solution focused and willing to go the extra mile to achieve success
- Excellent work ethic, ensuring deadlines and targets are met
- Able to use initiative and make decisions autonomously
- Organised and detail-oriented with excellent written and interpersonal communications skills
- Ability to professionally and confidently interact with external stakeholders, including members, industry stakeholders and suppliers



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