Collections Officer

**Job description**:
Our client, a debt management services business based in Melbourne’s South East are seeking an experienced Collections Specialist to join their customer service team As a result of business growth, they are looking for experienced Collections agents that will demonstrate a strong customer service focus, that will be confident, proactive & professional in communicating with customers dealing with financial hardships or change in circumstance.

**About the role**:

- Managing inbound and outbound calls utilizing communication, empathy and negotiation skills
- Assist with resolving disputes, claims and payments
- Keeping accurate records of customer interactions and investigations
- Working towards business KPI’s
- Previous experience in debt recovery
- Strong verbal & written communication skills
- Customer service skills specifically the ability to build trust and rapport quickly
- Experience in taking payments & negotiating payment schedules
- Ability to have difficult conversation with customers and remain professional
- High level of attention to detail and ability to keep detailed records
- High level of resilience

**For you**:

- Competitive Salary Package with incentive-based targets
- Great working environment with work from home flexibility
- Direct impact on the growth of the company with the opportunity to advance in collections or other areas of the business
- Opportunity to join a growing business

Commencing immediately this is a full-time position with hours of work rostered between 8:30AM to 6PM Monday to Friday on rotation.

Note: You may be required to provide evidence of your COVID-19 vaccination status.