Lab Sample Reception Officer
2 months ago
Be part of a water distribution utility owned by five shareholding councils, Brisbane City Council, Ipswich City Council, Lockyer Valley Regional Council, Scenic Rim Regional Council and Somerset Regional Council.
Due to continued business growth, we are hiring a Sample Reception Officer to be responsible for providing excellent customer service and support of all administrative tasks.
- Located in Darra
- 3 month contract, with possibility of an extension
- Providing excellent customer service whilst learning new skills
**Your new role**
The primary purpose of the Sample Reception Officer role is to assist the Customer Engagement Leader with customer management and assist with inbound/outbound logistics to drive efficient and effective customer service delivery.
- Receive and register samples in accordance with documented
- Input client details and analytical data using LIMS
- Issue sample containers, associated documentation
- Organise delivery of samples to appropriate laboratories within specific timeframes
- Issue Sample Receipt Advice to customers in a timely manner
- Respond to enquiries and issues
- Internal communication is maintained throughout the entire project delivery
- Smooth customer services delivery to client's requirements and satisfaction
- Liaise with laboratory supervisors in relation to client requirements
**The skills you need**
- Strong written and verbal skills
- commitment to providing exceptional customer service
- Experience in conflict resolution and negotiation is highly regarded
- Demonstrated ability to utilise computer software including laboratory database software, word processors and spreadsheets;
- Basic understanding of chemistry/microbiology/environmental monitoring protocols to prepare glassware and bottles required for analysis
- Be able to pass national police check and drug and alcohol test.
- Must have Australian full working rights.
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