Head Concierge

3 weeks ago

Melbourne, Australia Hub Australia Full time

Immerse yourself in a vibrant, dynamic, and joyous team atmosphere
- Certified Great Place to Work organisation
- Comprehensive wellness & lifestyle package

**Hub Australia** provides premium workspaces, business networks, and services across multiple locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 3500 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

**Our newest venture? A premium clubhouse in the heart of Melbourne's CBD**

Welcome to a workspace where sophistication meets functionality, where tenants transform into valued guests. Here, they are privy to a suite of services, including world-class concierge, deluxe business centres, tailor-made workspaces, and an opulent wellness centre. As we prepare to unveil this exciting new venture, we are seeking an exceptional Head Concierge to join our team to curate a seamless, truly remarkable customer experience

**What your day to day will look like (but not limited to)**:

- **Concierge and Administration**: You'll work in close collaboration with the Venue Operations Manager, the Building Management Team and wellness centre operator, ensuring seamless and high-quality experiences for all. Your tasks will include managing bookings, providing induction and training for tenants, and monitoring key information and accounts. You'll coordinate the arrivals of tenants, maintaining a clean and welcoming Concierge area and assisting with member programming as needed.
- **Welcoming Presence**: You'll be the first point of contact, radiating a warm, friendly, and professional attitude, intuitively catering to each guest's needs. You will coordinate the arrival process for guests, following check-in and check-out procedures, and ensuring the Concierge area remains clean, clutter-free, and inviting.
- **Concierge Team Management**: You'll take the reins in conducting weekly work-in-progress sessions, quarterly coaching, and professional development discussions. You will ensure the main concierge desk is staffed during operating hours, facilitate feedback discussions, and support the team's learning and development.
- **Knowledge Bank and Community Engagement**: You'll maintain a personal CRM on members via Hubspot and develop an extensive understanding of the local precinct (restaurants, retailers etc) to provide personalised recommendations and build partnerships. You'll use your knowledge to promote upcoming building events, encourage community engagement, and assist with tasks related to community engagement at our new clubhouse.
- You have at least 3-4 years of experience in a customer-facing role. Having worked in a 4 or 5-star hotel would be a significant advantage.
- You genuinely enjoy managing client relationships and strive to infuse warmth into every interaction. Your interpersonal skills shine bright in every conversation.
- You have previous experience in a team management or leadership position and know how to inspire your team.
- The ability to maintain your poise in a fast-paced environment is a must. You can handle pressure with grace and continue to deliver gold standard service.
- Your polished written and verbal communication skills ensure clarity and effective interactions.
- Strong time management skills and a keen eye for detail are crucial.
- You hold an outstanding and unrivalled knowledge of the local precinct.Your expertise extends to restaurant recommendations, hotel options, health services, and lifestyle amenities.
- Additionally, your ability to forge partnerships with local businesses is vital to create offerings that can be shared with our tenants. You know how to leverage these partnerships to contribute to community engagement, such as promoting upcoming building events or charity fundraisers.

**The perks of working with Hub**:

- Immerse yourself in a vibrant, dynamic, and joyous team atmosphere
- Join ranks with some of Australia's top organisations, certified as a Great Place to Work
- Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
- Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund
- Expand your skillset and career trajectory with our personalised training and professional development offerings
- Support to make a social and environmental impact with paid volunteer leave each year

**Embrace the Opportunity**

Take the chance to be an integ

  • Head Concierge

    4 weeks ago

    Melbourne, Australia Work Club Olderfleet, Melbourne - Work Club Global Full time

    Work Club Olderfleet, Melbourne - Work Club Global As a result of internal movement and promotion, our Head Concierge role have become available. This is an exciting opportunity for an experienced Concierge Manager, Duty Manager or Property Manager who will lead and supervise the daily operations of the Front of House and Concierge team. Our Concierge team...

  • Head Concierge

    5 days ago

    Melbourne, Victoria, Australia Work Club Olderfleet, Melbourne - Work Club Global Full time

    Work Club Olderfleet, Melbourne - Work Club GlobalAs a result of internal movement and promotion, our Head Concierge role have become available.This is an exciting opportunity for an experienced Concierge Manager, Duty Manager or Property Manager who will lead and supervise the daily operations of the Front of House and Concierge team. Our Concierge team is...

  • Head Concierge

    5 days ago

    Melbourne, Victoria, Australia Hub Australia Full time

    Immerse yourself in a vibrant, dynamic, and joyous team atmosphere Certified Great Place to Work organisation Comprehensive wellness & lifestyle packageHub Australia provides premium workspaces, business networks, and services across multiple locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.Founded and headquartered in Melbourne, Hub has...

  • Head Concierge

    2 weeks ago

    Melbourne, Australia Manhattan Group Full time

    **We are seeking an experienced Head Concierge working for a corporate complex in Melbourne's CBD.** **NO Weekends - NO Nights - No Public Holidays** The ideal person has already corporate buildings experiences or has a steady background within leading hotels in Melbourne Build a professional relationship with residents, guests, visitors and staff Going...

  • Precinct Head Concierge

    5 days ago

    Melbourne, Victoria, Australia Grupo Mantra Full time

    Accor is a world leader in the hospitality industry, present in 110 countries, with more than 5,000 hotels, 10,000 restaurants and bars, 30+ Qantas Lounges and 50+ Commercial Offices. The group deploys an integrated hospitality ecosystem that is among the most diversified in the world, notably associating luxury and high-end brands, mid-range and economic...

  • Corporate Concierge Melbourne

    2 weeks ago

    Melbourne, Australia JRM Hospitality Full time

    **About JRM**: JRM is Australia's leading hospitality staffing agency, headed up by acclaimed Chef James Metcalfe. JRM's focus on quality and professionalism means that our people are uniquely capable across multiple industries including Corporate Boardrooms, Private Colleges, VIP Events and more. **The Role**: JRM is looking for an experience Corporate...

  • Concierge

    3 weeks ago

    Melbourne, Australia Australian Unity Full time

    **Join us and let’s make a bigger difference together.** It’s an exciting time to be joining Australian Unity - we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create...

  • Concierge Executive

    2 months ago

    Melbourne, Australia 150 Lonsdale Street, Melbourne Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Concierge Executive

    3 weeks ago

    Melbourne, Australia 150 Lonsdale Street, Melbourne Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • National Manager Engagement Concierge

    6 days ago

    Melbourne, Australia Bupa Full time

    **About the role** As our National Manager Engagement Concierge, you will oversee and optimise the operational and financial performance of the call centre, specifically catering to the unique needs and challenges of the aged care sector. This role involves managing and growing the call centre through a deep understanding of the customer journey into aged...

  • National Manager Engagement Concierge

    6 days ago

    Melbourne, Australia Bupa Full time

    **Posted** 30/01/2024 **Job Number** 29760 **Work type** Permanent **Posting End Date** 27/02/2024 **About the role** As our National Manager Engagement Concierge, you will oversee and optimise the operational and financial performance of the call centre, specifically catering to the unique needs and challenges of the aged care sector. This role...

  • Concierge

    5 days ago

    Melbourne, Victoria, Australia Australian Unity Full time

    Join us and let's make a bigger difference together.It's an exciting time to be joining Australian Unity - we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create community...

  • Concierge Executive

    5 days ago

    Melbourne, Victoria, Australia Grupo Mantra Full time

    Accor is a world leader in the hospitality industry, present in 110 countries, with more than 5,000 hotels, 10,000 restaurants and bars, 30+ Qantas Lounges and 50+ Commercial Offices. The group deploys an integrated hospitality ecosystem that is among the most diversified in the world, notably associating luxury and high-end brands, mid-range and economic...

  • Concierge Executive

    3 weeks ago

    Melbourne, Australia 242 Exhibition Street Mlb Full time

    **Accor Hospitality Services** is transforming the world of tomorrow by delivering the day-to-day hospitality needs for our partners across Australia. Accor's vision of an augmented hospitality experience is not confined by the walls of our hotels, it is forged within our Heartist and team culture, inspired by our hotels and by loyalty. We provide bespoke...

  • National Manager Engagement Concierge

    5 days ago

    Melbourne, Victoria, Australia Bupa Full time

    About the roleAs our National Manager Engagement Concierge, you will oversee and optimise the operational and financial performance of the call centre, specifically catering to the unique needs and challenges of the aged care sector. This role involves managing and growing the call centre through a deep understanding of the customer journey into aged care....

  • Concierge (Melbourne)

    1 week ago

    Melbourne, Australia Hub Australia Full time

    Immerse yourself in a vibrant, dynamic, and joyous team atmosphere - Certified Great Place to Work organisation - Comprehensive wellness & lifestyle package **Hub Australia** provides premium workspaces, business networks, and services across multiple locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. Founded and headquartered in Melbourne,...

  • Concierge Executive

    5 days ago

    Melbourne, Victoria, Australia 242 Exhibition Street Mlb Full time

    Accor Hospitality Services is transforming the world of tomorrow by delivering the day-to-day hospitality needs for our partners across Australia. Accor's vision of an augmented hospitality experience is not confined by the walls of our hotels, it is forged within our Heartist and team culture, inspired by our hotels and by loyalty. We provide bespoke...

  • Concierge

    3 days ago

    Melbourne, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life...

  • Concierge

    2 weeks ago

    Melbourne, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life...

  • Concierge

    5 days ago

    Melbourne, Victoria, Australia JLL Full time

    JLL supports the Whole You, personally and professionally.Shaping the future of real estate for a better worldAt JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a...