Operations Manager

1 month ago

Brisbane, Australia Kent Removals and Storage Full time

**About the Role**:
We are looking for an experienced Operations Manager at our Wacol Branch who has the expertise to lead this function and successfully promote staff engagement. This is a role that you can get your teeth into for all the right reasons with safety, people management, process improvement and WMS utilisation as the top priorities.

Success in performance, productivity, effectiveness and profitability of the branch will come from the provision and implementation of effective operational initiatives. Under the guidance of an experienced Branch Manager who themselves are keen to pay it forward and invest in the next generation of leaders.

Some of what you will be doing:

- Achieving personal, as well as operational team targets and KPIs
- Leading, coaching, mentoring, and managing your operational team to provide exceptional customer service and positive outcomes
- Working with managers and team members to identify opportunities for improvement, creating action plans and receiving commitments to ensure outcomes/results are achieved
- To control the activities of Operations in a cost-effective manner.
- To oversee efficient employee and vehicle daily programming for local, interstate, and international removals.
- To ensure that all relevant systems and documentation are accurate, precise, and complete, within the WMS
- To ensure briefing and debriefing of crews occur in a timely manner
- Manage operational service delivery issues to resolution

**About you**:

- Do you have exposure to the removals industry?
- Have you demonstrated success in operations and mentoring others?
- Do you have a hands-on approach that successfully oversees and assists with the day-to-day management of frontline staff.
- Do you have the ability to think outside the box, try new things and find efficiencies?
- We don’t want to maintain our position we want someone to come in and continue to grow it.

You may not fit the requirements 100% but that's ok, we focus on training and development. If you are looking for a career and not just a job, you're in the right place

What else we are looking for:

- Your commercial acumen means you understand what’s needed to support a successful business
- Sound operational understanding that can juggle labour, inventory, equipment, warehousing, purchasing and the forward thinking to keep on top of it all
- You know and understand people and you invest in their development and training
- Good understanding of operational efficiency and cost control

**Benefits**:

- We offer a competitive salary plus super and additional incentives
- Genuine work life balance
- Everyone having access to training and development
- Kent CARE Program focus on staff wellbeing and mental health
- FleetPartners Fully Maintained Novated Leases
- Staff discounts on storage and removals services
- Support for women choosing a management career path

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