Franchise Support Trainer

3 weeks ago

Brisbane, Australia The Coffee Club Full time

We are looking for an Operations and Training 'guru' with multi-site experience in the Hospitality Industry to join us as a Franchise Support Trainer for The Coffee Club. _

**What is the Role?**

This role will see you will inspire, train and coach The Coffee Club's franchise and support the learning and development framework. A wonderful opportunity to impart your hospitality experience to business owners in the brand, ensuring they are capable of delivering and training their own staff in; Good Food, Excellent Coffee, Service with Heart and Management.

**Key Responsibilities**:

- Along with a team, effectively train the New Franchise Training program, uplifting the operational standards in stores;
- Deliver the requirements of The Coffee Club's Learning and Development program;
- Support new store openings and store handovers across the country;
- Coach internal stakeholders to improve their skills and knowledge of The Coffee Club standards and procedures.

**Required Skills & Knowledge**:
You should have extensive Front & Back of House Hospitality experience, as well as Management Operations, with a passion for Training and Operations Excellence.
- **Store Leader Certification is essential;**:

- 2+ years experience within a Hospitality training role;
- A passion for training others and a belief that you can make a difference; with a focus on continual improvement;
- Demonstrated strong and positive leadership skills underpinned by the recognition of the value of our people to our business;
- Effective communication and excellent customer service skills;
- Food Safety Supervisor Certificate;
- Responsible Service of Alcohol certificate;
- Cert IV in Training and Assessment or relevant tertiary qualification highly regarded.

**Why work for us?**

The Coffee Club is an exciting Brisbane based international organisation. We pride ourselves on our high-energy culture where we truly work hard AND play hard. There are a host of other benefits including:

- A genuine opportunity for our people to grow and develop their careers;
- An opportunity to work with a supportive and friendly team;
- Flexible Working Arrangements;
- Collaborative & innovative workplace culture, with regular team building & corporate events;
- Modern office space, conveniently located close to public transport, with spectacular riverside views;
- If you're a coffee lover: enjoy Barista-quality coffee every day
- Employer-funded paid parental leave, purchased annual leave, and access to a subsidised training and development program just to name a few

**How do I apply?**

**After you hit Apply**:
You will be asked a small number of profiling questions relating to your Personality and ideal Culture & Job Fit: please take the 10 mins to answer these so we can get an idea of how you like to work.

You will need to upload a copy of your CV & Cover Letter.

If you are successful in the initial screening process: we will contact you to discuss the role further.

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