Mgr- Franchise Performance I Au

4 weeks ago

Brisbane, Australia Subway Full time

Manager, Franchise Performance

Provide franchisees with high level business direction, coaching and support in order to deliver a consistently great guest experience, enabling sales and profit growth. Influence franchisees to follow Subway operating procedures and brand standards. Clearly communicates aligned SMART performance goals. Encourage restaurant growth by identifying potential MUOs, then encouraging them meet SMO MUO growth metrics. Assist franchisees in ensuring they are in compliance with their requirements under the franchise agreement e.g. Remodel status, financial terms etc

**Essential Functions**:

- GROW: Impart operational excellence, food safety and general business knowledge to enable a consistently great guest experience. Regularly evaluate restaurants using the Business Coaching Tool (under trial, May23) whilst encouraging franchisee to conduct Self REV. Influence franchisees to develop effective REV corrective action plans, follow up completion and sign off. Feedback to include any improvements made and recognition. Regularly evaluate franchisees sales performance and P&L data, provide specific direction to improve. Investigate 'sales under reporting' red flags, document findings and follow through with appropriate action. Influence franchisees to support all sales channels including in-store, group ordering, home delivery and Click&Collect. Regularly review franchisees portfolio, conduct business reviews to identify areas of opportunity. Educate and influence franchisees to self analyse their P&L, also create & execute effective LAM and team training plans. Operate with agreed territory travel budget.
- RELATIONSHIPS: Develop effective working relationships with franchisees, colleagues and the HQ staff. Coach and support franchisees to achieve agreed SMART goals. Influence franchisees to coach their managers and staff to achieve SMART goals, by delivering a great guest experience and following operating and brand procedures. Encourage franchisees to promote their business within the local community. Build franchisee relationships by visiting franchisees in line with agreed 'Franchisee Support Plan', communicating with franchisees via appropriate written channels, franchise meetings and one-on-one franchisee meetings. Gain respect from franchisees and become recognised as an impactful leader in the field. Lead territory training sessions at the start of new product promotional windows. Coach franchisees during critical peak trade periods and across all day parts. Influence regular attendance to franchise meetings, events and conventions.
- NEW STORES / REMODELS /RELOCATIONS / TRANSFERS: Provide franchisees with direction and coaching with regard to Openings due to New Stores / Remodels / Relocates. Help to determine readiness of a restaurant to open, based on assessment of the operation and assist with the opening. Complete an opening evaluation and take photographs. Recommend new sites and/or relocation opportunities. Encourage successful franchisees to become an MUO, ensure they are graded to 'grow' according to the 'SMO MUO grading process' (under trail, May23), as well as timely planning for eventual retirement. Assist with the remodel process, conduct proactive discussions with franchisees during planning stages. Assist with new store reviews using 'site rater' tool (under trial, May 23).
- SELF-DEVELOPMENT: Complete designated training programs to develop skills. Participates in all scheduled training classes, including on-line training. Readily available to travel to training sessions and SMO team meetings in Brisbane, territory meetings and conventions. Fully understands new programs and their intended benefits in order to effectively influence franchisees.

**Skills, Abilities, Experience and Qualifications**:

- Proven ability to influence franchisees in the adoption of Subway tools and systems. Also the ability to learn new initiatives before effectively cascading to franchisees
- Guest first approach. Proven ability to achieve annual KPIs such as sales and profit growth, training, restaurant excellence (REV), leasing and development
- Excellent written and verbal communication. Demonstrated ability to analyse a restaurant P&L, identify financial opportunities and provide effective feedback
- Is a team player, capable of taking a hands-on approach during restaurant visits (or is capable of quickly developing the required knowledge)
- Effectively works in an autonomous environment, is professional at all times, with all stakeholders
- Effectively adapts to different personalities and situations, whilst maintaining personal integrity
- A leader that is highly self motivated, with demonstrated problem solving skills

Bachelor degree in Communications, Business and Commerce, or similar
Min 5yrs QSR leadership experience, 2yrs above restauarant leadership experience highly regarded.

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