Service Desk Administrator
2 weeks ago
Located in Canberra
- Initial 12 month contract with possible extension
- Baseline clearance required
**About the role**:
The IT Service Desk provides essential support to our client’s IT Services environment. The successful applicant will have the following:
- Prior experience on the IT Service Desk or similar
- A strong customer focus and strong troubleshooting skills
- Ability to answer phones confidently.
- Experience documenting incidents through the service management capability
- Experience with; AD, User accounts management, resource groups, distribution lists, front facing exchange features and elevated permissions.
- Flexibility with working roster
- To be physically capable of moving and lifting equipment such as monitors, desk printers & other general IT assets
- Managing allocated workload and priorities on a day-to-day basis
**Required skills and knowledge**:
- Demonstrated experience in an ICT environment.
- Demonstrated experience working with Executive and Ministers
- Ability to communicate effectively across all ICT support levels.
**Essential skills**:
- Strong customer experience
- Team oriented
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