Warranty Administrator

**State of the Art Facilities**:

- **Discounted Health Insurance**:

- **Ongoing Training and Development**:

- **Family and Friends Referral Program**

Toowong Mazda is owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands with over 1800 employees across 55 dealerships in NSW/QLD/VIC and NZ.

Due to growth we are looking for a **Warranty Administrator** to join our team and be part of our busy service area

**Responsibilities for the role include but are not limited to;**
- Determine if a vehicle is covered by statutory warranty, approved car warranty or goodwill
- Ensure that the daily operations of the warranty department are kept compliant and within factory guidelines.
- Diagnose the specific customer problems and describe clearly on the job sheet.
- Prepare and maintain all warranty documents according to manufacturer’s requirements.
- Submitting warranty claims on-time and reconciliation of warranties.
- Pointing out additional services the customer needs which can be taken care of at the same time (eg repairs)
- Following up on outstanding claims
- Maintaining all service and customer records as required by the warrantor.
- Participate in on-the-job training and OEM training.
- Represent the Autosports Group and our manufacturers with the highest level of professionalism, etiquette and personal presentation.

**To be successful you will**:

- Have experience in a similar role and technical automotive knowledge.
- Be articulate with excellent verbal and written communication skills.
- Have high attention to detail and exceptional analytical skills
- Have Strong Computer skills and be a quick learner.

**Please note, criminal background checks may be required for this position.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Parental leave
- Professional development assistance
- Referral program
- Visa sponsorship

Schedule:

- Day shift
- Monday to Friday

Licence/Certification:

- Full Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person