Im&t Service Desk Team Leader
7 months ago
Things We’ll **Trust** You With:
- Lead and empower our team of Service Desk staff, modelling customer service excellence and developing a culture of delivery and continual improvement.
- Be adaptable and flexible to manage competing priorities in a demanding and complex work environment.
- Possess sound critical thinking skills, identifying and implementing system changes that improve service delivery contribute to business efficiency.
- Demonstrate highly developed communication skills and an ability to articulate complex technical and operational issues with a wide range of stakeholders.
Things You’ll **Do**:
- Be a champion of ITIL based Service Management and model it's implementation with the Service Desk and other IM&T teams using the Service Management toolset.
- Lead an IM&T Service Desk function that delivers on IM&Ts vision for trusted, secure, proactive, and customer focused services.
- Be the strong voice of the customer ensuring issues are correctly logged, resolved, correctly escalated and followed-up (if required) ensuring customer priorities are positioned against the competing need for resources for project and other activities.
- Implement robust rostering and resource model to ensure service levels are met consistently across required service hours including after-hours support as required.
***Things You’ll **Be Proud** Of:
- Creating a connected, vibrant and safe community that respects people and nature, enjoying active lives in a strong local economy.
- Working for an organisation which has our community at the heart of all that we do.
- The positive impact you make for our people, business units and community.
- Showcasing Council’s values in all that you do - Collaborate, Achieve, Respect, and Evolve.
The **Fine** Print:
- **Hours of work**:Permanent Full Time, 35 hours per week with the option of 19 day month flexitime
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.
Keen To **Learn** More?
**About Us**:
If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.
- At Sutherland Shire Council we do more than serve our community - we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.
-
Im&t Service Desk Team Leader
7 months ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Lead and empower our team of Service Desk staff, modelling customer service excellence and developing a culture of delivery and continual improvement. - Be adaptable and flexible to manage competing priorities in a demanding and complex work environment. - Possess sound critical thinking skills, identifying and...
-
IT Service Desk Team Leader
4 months ago
Sutherland Shire, Australia Sutherland Shire Council Full time**Team Leader - Service Desk**: - Lead and inspire a dedicated team with a focus on customer service excellence. - Embrace and drive continuous improvement in a dynamic and exciting work environment. - Utilise your critical thinking skills to enhance service delivery and operational efficiency. - Communicate effectively with diverse stakeholders,...
-
Team Leader
4 months ago
Sutherland Shire, Australia Sutherland Shire Council Full time**Team Leader - Development Services**: - Lead a passionate team dedicated to sustainable development and environmental excellence. - Shape the future of the Sutherland Shire with innovative urban planning and design. - Foster a collaborative culture that emphasises continuous improvement and professional growth. - Engage with the community and stakeholders...
-
Team Leader
6 months ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Lead, coach and manage the Customer Service Operations team, ensuring delivery of high-quality customer service and a positive customer experience. - Develop and implement the Customer Service Operational framework to support the evolution and continuous improvement of service. - Seek opportunities to evolve and...
-
Payroll Team Leader
2 months ago
Sutherland Shire, Australia Sutherland Shire Council Full timeWe are currently seeking an experienced Payroll Team Leader to join our growing team. In this full-time permanent position, you’ll be reporting directly to the Financial Operations Manager and will be responsible for managing the end-to-end Payroll function. As part of this role, you will demonstrate excellent leadership and people management skills and...
-
IT Service Desk Support Officer
7 months ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Being the face and voice of our Information Management and Technology division - Empathising with our customers needs, providing expert IT advice and assistance to Sutherland Shire Council employees ensuring exceptional support is provided. - Following internal procedures for the effect logging, triage and resolution of...
-
Team Leader Community Engagement
7 months ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Lead and coordinate the Community Engagement team to deliver services to all stakeholders. - Develop and implement a library promotions strategy. - Oversee the development of an annual calendar of programs and events and ensure they are widely publicised throughout the community. - Build partnerships and networks to...
-
Team Leader Community Engagement
7 months ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Lead and coordinate the Community Engagement team to deliver services to all stakeholders. - Develop and implement a library promotions strategy. - Oversee the development of an annual calendar of programs and events and ensure they are widely publicised throughout the community. - Build partnerships and networks to...
-
Team Leader
1 day ago
Sutherland, Australia Landscape Solutions Full timeThe grass does not stop growing and neither does our business - Dynamic company that recognises your hard work and contribution - Attractive wages + super + opportunities for career progression Are you ready to take the next step in your career? Landscape Solutions is looking for a Horticulture Team Leader to lead our team of gardeners, working on some of...
-
Service Desk Support Officer
1 day ago
Sutherland, Australia Peoplebank Full timeMaintain and update documentation as required, including, but not limited to End User Work Instructions, Self-Help guides and Technical documentation for inclusion into the Knowledge Base. To facilitate the Information Management and Technology Strategy, by delivering an enhanced customer experience, increasing the value-add to our customers and maximising...
-
Senior Clinical Care Leader
4 days ago
Sutherland Shire, Australia HammondCare Full timeAbout the RoleWe are seeking an experienced Senior Clinical Care Leader to join our team at HammondCare in Miranda, NSW.As a key member of our leadership team, you will play a vital role in delivering high-quality clinical care to our residents. Your expertise and leadership skills will enable you to inspire and motivate our staff to achieve exceptional...
-
Marketing Manager
6 months ago
Sutherland Shire, Australia sharonbennie Full time**To $150,000 Neg.**: - **Multi-faceted Property Services Business**: - **Strategy, Social Media, Events, Branding**: - **WFH 2 - 3 Days (after induction)**: - **Sydney - StGeorge area** **T** **he Company** Operating for over 25 years, this Company is a front-runner in the industry and through its many subsidiaries provides services spanning Strata,...
-
Marketing Manager
7 months ago
Sutherland Shire, Australia sharonbennie Full time**To $150,000 Neg.**: - **Multi-faceted Property Services Business**: - **Strategy, Social Media, Events, Branding**: - **WFH 2 - 3 Days (after induction)**: - **Sydney - StGeorge area** **T** **he Company** Operating for over 25 years, this Company is a front-runner in the industry and through its many subsidiaries provides services spanning Strata,...
-
Hse Advisor
7 months ago
Sutherland, Australia Growthbuilt Full timeOn the job career development - No mandatory requirement to work Saturdays - Flexibility in hours to work around your life **ABOUT US** Throughout our 18-year history, Growthbuilt has built a strong reputation by establishing vibrant partnerships with our clients based on trust, transparency, and innovation. What sets us apart is our commitment to working...
-
Occupational Therapy Team Leader
4 days ago
Sutherland, Australia Ability Action Australia Full timeCompany Description **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...
-
Administrator
7 months ago
Sutherland Shire, Australia sharonbennie Full time**Get in to Real Estate!**: - **Varied Reception & Office Admin**: - **Kogarah area**: - **$55,000 Neg** Located in the heart of St George, our client has been established for over 20 years. They are a friendly team that works across Sales and Property Management, and strive for excellence in all that they do. **The Role**: Ideally suited to those...
-
Gardening Team Leader
6 months ago
Sutherland, Australia Stratawerx Full time**About the role** We are looking for someone with minimum 1 year experience for this role, who will be able to run their own work vehicle after a period of 6-8 weeks working within the company. This role is full-time with general working hours being between 7:00am and 3:00pm. We work over a variety of strata's all with their own unique gardens and...
-
Sport Services Business Systems Advisor
2 months ago
Sutherland Shire, Australia Sutherland Shire Council Full time**Sport Services Business Systems Advisor**: - Join a dedicated team focused on enhancing community sport and leisure services. - Be a primary liaison in ensuring the seamless operation of booking systems for sports facilities. - Develop strong relationships with local sporting associations and community groups. - Make a significant impact on the delivery...
-
Proactive Services Team Member
7 months ago
Sutherland, Australia Woolworths 360 Full time**Woolworths Trolley Collection & Store Cleaning - Woolworths Kirrawee**: **Focusing on store hygiene, cleanliness and trolley accessibility both inside and outside the store, you will help deliver a positive shopping experience for our Woolworths customers. **When you will be needed**: **We have shifts available throughout the day in particular; **Monday to...
-
Proactive Services Team Member
7 months ago
Sutherland, Australia Woolworths 360 Full time**Woolworths Trolley Collection & Store Cleaning Full Time - Woolworths Kirrawee**: **Focusing on store hygiene, cleanliness and trolley accessibility both inside and outside the store, you will help deliver a positive shopping experience for our Woolworths customers. **When you will be needed**: **We have shifts available throughout the day in particular;...