Porter

3 weeks ago

Perth, Australia Pan Pacific Hotels Group Full time

**Australia***

**Pan Pacific Perth***

**Rooms***

**Job Grade**:

Full Time

At Pan Pacific Perth, we empower our associates to grow and develop their skills. We offer a diverse, inclusive environment and various career opportunities. Our strategy focuses on creating a safe workplace aligned with our core values, recognising that our team's talent is key to our success.

The Role

Reporting to the Director of Rooms, in this role you will:

- Welcome and assist guests with luggage, room escorts and valet parking, while promoting hotel outlets and safety features.
- Handle guest inquiries, phone calls, mail, and amenity deliveries, maintaining professional etiquette and timely service.
- Support the Concierge team, addressing guest concerns, assisting with baggage storage and ensuring lobby tidiness.
- Train new associates and participate in training programs to enhance service skills and knowledge.

Talent Profile

About You
- Strong problem-solving and analytical skills with exceptional attention to detail.
- Ability to work under pressure and meet tight deadlines.
- Positive team player, adaptable to changing situations and guest demands.
- Skilled at maintaining a calm and efficient approach in dynamic environments.
- Current Western Australia Driver’s License - C Class (manual and automatic).

**Benefits**:

- Discounted on-site parking
- Complimentary meal whilst on shift
- 50% discounted food and beverages across all Oceania properties
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties

About our process

As part of our recruitment process, various checks may be conducted to ensure applicants' fit, including medical assessments, due diligence checks, right to work verification, and reference checks.

Supporting a Diverse Workforce

Pan Pacific Perth is an equal opportunity employer dedicated to creating a diverse and inclusive workplace. We ensure that all employment decisions are based on merit and qualifications, without regard to race, gender, age, disability or other characteristics.

How to Apply

If you are passionate about driving a strong culture of success, and are seeking to develop your career within a rapidly growing international Hotel brand, then

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