Case Manager

3 weeks ago

Byron Bay, Australia Global 360 Full time

Company car and fuel card provided
- Byron Bay Location - Disaster Recovery Team
- A 6 month contract that may be extended

An opportunity is now available for a highly motivated and proactive individual to join our close knit Disaster Recovery Team based in Byron Bay.

You will liaise with customers and corporate clients that have been impacted by recent weather events to support and guide them through the claims process.

**Key Duties & Responsibilities**:

- Managing a resident’s experience throughout the recovery program, including regular site visits to assist them navigate the repair and rebuilding process.
- Managing complex case management issues, complaints, vulnerable customers and prioritisations - including connecting residents with other recovery services as required.
- Working closely with estimating and building teams to ensure residents understand the repair works process.
- Regular reporting on progress to senior management and residents.
- Receive and handle calls from a diverse customer base
- Create a memorable experience for our clients and their customers
- Assist customers and corporate clients with specific enquiries
- Provide a high level of personalised customer service
- Manage client relationships and correspondence
- Work varying programs and Client portal’s at any one time
- Complete submission of client reports and quotations
- Issue residential and commercial building contracts to customers, including processing and review of returned signed contracts

**Criteria**:

- Motivated by helping flood affected residents rebuild their lives
- Hold a Bachelor of Social Work or equivalent Human Services tertiary qualification highly regarded, **however not essential**:

- Demonstrated experience in delivering a responsive service to people with complex needs
- Demonstrated experience of working with vulnerable people
- Have a current Working with Children Check and a valid National Police Check, or willingness to obtain this
- Possession of an unrestricted NSW driver’s licence.
- Strong customer experience background
- Prior experience in an office-based role
- Confident and professional phone manner
- Excellent communication and interpersonal skills
- Ability to work well under pressure and achieve KPI’s
- Strong computer literacy
- Positive attitude and a desire to go above and beyond to deliver high quality customer service
- Background in a call centre environment advantageous, however not essential
- Previous experience in the insurance or construction industry advantageous, however not essential

**We Offer**:

- An immediate start
- A respected organisation with stability and security
- Support and guidance from experienced managers
- A positive and rewarding team culture
- Future career progression where great work is recognised and rewarded
- Discounts on technology, cars, fashion, and leisure
- Up to date technology and a modern office environment

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