Nocc Operator

**NOCC Operator - Day Shift**
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**2300004D**
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**Description**

**TEAMWORK thrives here**

**WHY BAI COMMUNICATIONS**
It’s an exciting time to be part of BAI Communications. As a leading communications infrastructure provider, our technical excellence is sought after around the world. Building on our ground-breaking achievements, we continue to expand our operations, helping connect people, support communities and advance economies.

At BAI Communications, we keep Australians, from the cities to the outback, connected, and the significance of what we do is felt by everyone.
Our critical communications team actively protect our sites and keep services on air. We work alongside authorities, to operate the NSW Government Radio Network and provide life-line communications to NSW Telco Authority emergency service providers who manage public safety.
We are incredibly proud by the commitment, hard work and leadership our people show every day. Our trusted Field Service teams ensure continuity of our network. Our highly skilled Operators keep the public informed during times of crisis and react quickly to changing operational requirements of a demanding complex network. Our deep engineering, delivery and operational capability make us the partner of choice for the government and industry stakeholders alike.

During times of crisis, such as bushfire or cyclone season, our people travel from around the country to support this critical work. We care for our People. Volunteers for local Fire Service or State Emergency Services are provided with additional time off work at full pay for their volunteering activities. Hiring contractors fill gaps in our usual work and we are therefore always interested in hearing from people looking for permanent or casual work.
We continue to develop world-class solutions for new and emerging technologies. This includes planning for future network improvements which allow our customers to take advantage of technology innovation.

**ABOUT THE ROLE**
Monitor and maintain the integrity of all the Public Safety Network (PSN) services managed by BAI Critical Communications. The NOCC Operator will manage the multi-agency user wide area PSN from the NOCC and respond to alarms and communicate with the field teams and customers to manage effectively and efficiently Service Level Agreements (SLAs).
- Key Responsibilities:

- Alarm monitoring and surveillance of the PSN in a 24/7 NOCC Environment
- Responsible for Operations and Maintenance of all the Network associated services and systems
- Effective management of all Incident, Problem and Change Management cases
- Proactive Event Management and Incident response to prevent Service Availability Interruptions.
- Directly liaise with Emergency Service Organisation (ESO’s) and Agency customers as required to resolve any faults or issues.
- Analyse incidents / problems, provide or facilitate efficient and effective solutions for restoration within SLAs.
- Escalate promptly Service Availability faults or hazards as required to on call Duty Manager.
- Manage all service outages and faults with relevant vendors/third parties.
- Ensure Customer Dashboard notices and communications are always kept up to date.
- Processing and actioning Service Requests, Site Access, and Change Requests.
- Managing & Prioritising multiple tasks simultaneously
- All Planned Work is managed ensuring Change Management procedures followed and maintained.
- All Routine maintenance and alarm checks are performed within required time frames.
- Ensure accurate fault reporting and ticket commentary in all tickets.
- Write, Develop, Review processes and work instructions as required.
- Identify, report, add and action risks into the Risk Register as required.
- Support all Business Continuity Plan (BCP) Requirements as required and directed, including travelling to alternate DR sites and working from home.
- Identify and provide solutions for inefficiencies in current workflows and systems.
- Undertake all activities in line with the WHS policy.

**ABOUT YOU**
- Post-qualification experience in an operational or technical environment with experience of IT/ Telecommunications / NOC Network Management/ P25 Radio favourable
- Ability to analyse complex data
- Qualified to ITIL Foundation Level or evidenced experience well regarded
- Telecommunications: Technical Proficiency ideal
- Degree level qualification in Electronic/Electrical Engineering/Telecommunications Engineering/Computer Engineering preferred or an ability to demonstrate knowledge to an equivalent level.
- Willing to support working shifts relief, including weekends and public holidays. Be able to provide additional coverage and relief for short term or extreme workload during Major Incident type events
- Australian Citizenship essential to obtain and maintain a baseline security clearance as a condition of employment

**BENEFITS & CULTURE**

We stand for being courageous and doing what matters, living b